Customer Service Representative Airline Industry
Customer Service Representative Airline Industry
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Job Description
Customer Service Representative (Spanish-speaking) Airline Industry
Lisbon Portugal (On-site)
We are looking for a Spanish-speaking Customer Service Representative to support passengers in the airline this role you will help travelers manage bookings resolve issues and create a smooth customer journey.
What Youll Do
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Manage flight bookings (create modify cancel)
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Support customers via phone and email
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Assist with VIP services and PRM (reduced mobility) requests
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Handle claims related to delays strikes or cancellations
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Provide accurate real-time travel information
What Were Looking For
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Fluent Spanish (C1) written and spoken
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Strong communication and empathy skills
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Previous experience with GDS tools (Amadeus Galileo Sabre) is a plus
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Background in customer service or travel/tourism preferred
Whats Offered
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Competitive salary performance bonuses
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Paid training and ongoing career development
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Central office location in Lisbon
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Internal promotion opportunities (majority of leaders promoted from within)
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Referral bonus program
Applicants must be legally authorised to work in Portugal.
Employment Type
Full Time
