Customer Service Representative Airline Industry

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Customer Service Representative (Spanish-speaking) Airline Industry
Lisbon Portugal (On-site)

We are looking for a Spanish-speaking Customer Service Representative to support passengers in the airline this role you will help travelers manage bookings resolve issues and create a smooth customer journey.

What Youll Do

Manage flight bookings (create modify cancel)
Support customers via phone and email
Assist with VIP services and PRM (reduced mobility) requests
Handle claims related to delays strikes or cancellations
Provide accurate real-time travel information

What Were Looking For

Fluent Spanish (C1) written and spoken
Strong communication and empathy skills
Previous experience with GDS tools (Amadeus Galileo Sabre) is a plus
Background in customer service or travel/tourism preferred

Whats Offered

Competitive salary performance bonuses
Paid training and ongoing career development
Central office location in Lisbon
Internal promotion opportunities (majority of leaders promoted from within)
Referral bonus program

Applicants must be legally authorised to work in Portugal.

Customer Service Representative (Spanish-speaking) Airline Industry Lisbon Portugal (On-site) We are looking for a Spanish-speaking Customer Service Representative to support passengers in the airline this role you will help travelers manage bookings resolve issues and create a smooth customer jour...