Quality Analyst
Quality Analyst
Posted on :
18-09-2025
Employer Active
1 Vacancy
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Job Description
We are working with a renowned tech BPO company to find a Quality Analyst for their contact center teams.
Position: Quality Analyst
Location: Lisbon Portugal
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Review and evaluate different types of digital content (e.g. text images audio video) in accordance with established guidelines.
- Assess content for accuracy relevance quality and compliance with policies and standards.
- Contribute to quality assurance processes ensuring deliverables meet organizational and client expectations.
- Provide clear well-reasoned evaluations and maintain consistency in decision-making.
- Participate in training sessions to stay updated on policies processes and best practices.
- Join calibration sessions to ensure alignment across evaluation standards.
- Support additional projects or tasks outside core responsibilities as needed.
- Revise refine or improve prompts responses and related content where required.
REQUIREMENTS:
- Fluent in Finnish with strong written and oral skills as well as proficiency in English.
- Bachelors degree (preferred) with 12 years of relevant experience in content review moderation or a related field.
- Proficiency with basic computer operations and ability to maintain an efficient typing speed (2530 words per minute or higher).
- Familiarity with productivity tools and spreadsheets (e.g. Google Workspace or equivalent).
- Strong verbal and written communication skills with the ability to explain reasoning clearly and logically.
- Understanding of guidelines policies and best practices for content evaluation.
- Experience in analyzing and comparing information from multiple sources.
- High attention to detail with strong analytical skills to assess accuracy relevance and alignment with intended purpose.
- Research skills to verify information and identify reliable sources.
- Critical thinking ability to recognize bias inconsistencies and limitations in content.
- Commitment to accuracy quality and adherence to ethical and legal standards.
OFFER:
- Lunch vouchers 763 EUR per day.
- 100 EUR transportation allowance or company shuttle.
- Health insurance.
- Dynamic and creative team with a positive and friendly atmosphere.
- Guidance and tools to reach career potential.
Employment Type
Full Time
Key Skills
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