Level 1 Customer Service Representative
Level 1 Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities:
- Assist customers with travel documents including electronic authorizations and US visas
- Manage accurate data entry across platforms
- Provide accurate information about products pricing and availability
- Respond to customer inquiries via ticket email phone chat and Zoom
- Participate in team meetings and support special projects
- Contribute to service improvements and customer experience
- Ensure compliance and handle sensitive data professionally
Qualifications:
- Clear speaking voice
- Must have at least 6 months of BPO experience in one company
- Excellent English communication skills both written and verbal
- Must have an excellent command of the English language with neutral or American accent
- Strong customer service skills
- Strong administrative skills - accurate typing & spelling is essential to this role
- Energetic fun and confident personality
- Willing to start ASAP
- Looking for a long-term position
- Willing to work full-time night shift
- Willing to work on-site
About SVC:
Select VoiceCom is an American and Australian-owned company providing BPO services from its offices in Cebu IT Park and Felcris Centrale Mall Davao. We recently celebrated our 16th anniversary. While our main goal is to provide first class service to all of our clients this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say I work at Select VoiceCom and think its a great place to work!
The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for them. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow then we urge you to apply with us today and join the growing SVC family. You wont regret it!
Employment Type
Full Time
