Reservations Agent - Located in Malta
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Cross Border Talents
Reservations Agent (German Proficiency)
Location: Mosta Malta (On-site)
Employment Type: Full-time
Overview
Living in Malta offers an incredible experience with its rich history unique culture and stunning natural beauty. Enjoy nice weather vibrant cultural aspects and a welcoming environment!
Tasks:
- Receive incoming calls from the market whilst converting the maximum number of these calls and enquiries into sales
- Achieve performance targets (sales call-handling and quality) as set out by the Market Manager and Team Leaders
- Communicate to Team Leaders all relevant customer feedback to facilitate ongoing improvements in our service quality and customer experience
- Track all reservations on request and provide the customer with effective support
- Working as part of a team and being able to stimulate and motivate others while being aware of and responsive to their needs and concerns
- Assist other markets by handling cross-market calls ensuring that as many calls as possible are handled and converted into sales
- Dealing with customer complaints in a professional manner
- Ad-hoc tasks as assigned by the Team Leader
Requirements:
- Technical skills: Familiar with Microsoft Office programs such as Excel and Word.
- Fluency in German and English
- Good sales and/or customer service skills from previous job experience
- Excellent communication skills written & spoken in the required language
- Ability to work in a fast-paced environment
- Good team player with the ability to build and maintain strong relationships
- Word processing skills: Be able to type 25 WPM
Benefits:
- Full Training
- Basic Health insurance- following 6 months of employment
- Career Progression opportunities
- Mobile schemes
- Gym packages included
- Relocation support
- In-house canteen serving different healthy food with affordable prices
- Monthly events
- Free on-site parking
- Staff discounts in over 50 local businesses
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Key Skills
- Active Directory Administration
- English Language
- Access Control
- Jpa
- Legal Support
- Airlines
