Customer Support Agent Swedish Market

Sliema - Malta

Yearly Salary: EUR 26000 - 28000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

This is a great opportunity for a Swedish-speaking professional with 12 months experience in iGaming support (casino) and KYC who enjoys handling a variety of tasks and learning new skills. As a Customer Support Agent for the Swedish Market you will be the first point of contact for players assisting with daily queries.

The role offers a salary of 26-28K depending on experience.

Responsibilities

Handle incoming queries in Swedish and Englishvia email and live chat
Provide accurate support and guidance on game functionalities promotions and technical issues
Assist customers in a friendly and efficient manner
Perform KYC document checks
Work closely with AML and RG teams
Stay up-to-date with SGA regulatory compliance requirements

Requirements

12 months experience in iGaming support
Native or near-native Swedish with excellent written communication
Fluent in English written and spoken
Experience working with the SGA
Understanding of basic KYC procedures
Strong computer literacy
Customer-first mindset responsible and reliable
Good communication and listening skills
Able to work independently and as part of a team

About the role

Salary of 26-28K depending on experience
Rotating shifts across all days of the week (no night shifts)
Office-based in Sliema Malta
Fun company events

Note: iGaming experience and native-level Swedish are non-negotiable for this role.

Please apply with your CV in English.

*JobMatchingPartner Limited is a recruitment agency licenced in Malta EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.

This is a great opportunity for a Swedish-speaking professional with 12 months experience in iGaming support (casino) and KYC who enjoys handling a variety of tasks and learning new skills. As a Customer Support Agent for the Swedish Market you will be the first point of contact for players assistin...

Key Skills

Design Engineering
Baan
Customer Service
Fund Management
ABAP
Elevator

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About Company

JobMatchingPartner

Owned and operated by JobMatchingPartner Limited since 2019.Registered office: Centris Business Gateway II, Level 2G,Triq is-Salib Ta' L-Imriehel, Zone 3Central Business District Birkirkara CBD 3020 MALTARecruitment Licence EA00340-2024 issued by the D.I.E.R. in MaltaCompany Reg C9358 ... View more

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