Support Engineer
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Mavenir is building the future of networks and pioneering advanced technology focusing on the vision of a single software-based automated network that runs on any cloud. As the industrys only end-to-end cloud-native network software provider Mavenir is transforming the way the world connects accelerating software network transformation for 250 Communications Service Providers in over 120 countries which serve more than 50% of the worlds subscribers.
Role Summary
To support Mavenir product and system solutions in a specific technology area with defined customers prospects.Main Responsibility Area: MS solution Architect for VoWiFi & support in product and solutions level. Expertise and demonstrated competence in IMS technology area supporting others. Understanding client needs identifying solutions to non- standard queries; actively creating business opportunities. Understanding internal/external business issues.
Key Responsibilities
- Ability to explain 4G/3G/2G Core (Voice Core & Packet Core) VoLTE/VoLTE solutions and architectural changes to global telecom customer teams
- LLD and HLD designing for VoLTE and related IMS network
- Ensuring smooth VoLTE operations and effective customer management
- Troubleshooting of E2E network issues Trace analysis & coordination with all stakeholders
- TECHNICAL expertise in VoLTE solutions Voice Core # IMS/ VoLTE (CFX TAS) SBC MRF DRA 4G/3G Core network eNode-B etc
- Mobile core technologies including 3gpp IMS Virtualization M2M and LTE is helpful
- Awareness of telecom evolution topics Cloudification VMware OpenStack Containerization ZTS
- Candidate shall have working experience in VoLTE including GSM/4G mobile core network/switching of any vendor.
- Must have Shell Scripting & Linux experience
- Responsible for providing end to end support in MS Operation work.
- Ready to work in shift and different time zone based on requirements.
- Knowledge about Cloud VMware Front End Containerization TECHNICAL EXPERT Core Network OpenStack
- Knowledge of Telecom Operation management systems Network performance quality management SLA Mgmt
Job Requirements
- Minimum of 6-10 years experience in using relevant networking protocols
- Bachelor / Masters degree or equivalent
- Previous experience as an IMS TECHNICAL EXPERT for VoLTE or related experience
- Fluency in English both verbal and written
- Other languages are of advantage
- Desirable Professional background Areas
- Managed Services
- Outsourced Operations
- NOC Operations
- Production Change Management
- Maintenance and Support
- 4G LTE IMS Messaging Rollouts
- Desirable Personal Attributes
- Collaborative and Team Player
- Open to new ideas adaptable
- Detail Oriented must be able to run on the ground with the engineers
- Conservative in taking risks that lead to mistakes in the field
- Aggressive in driving to solutions and conclusions to issues
- Requires Minimum Supervision. Self-Starter Can Do Attitude
- Highly adept in managing rollout risks
- Previous experience working for global organizations.
- Strong negotiating and expediting skills.
- Ability to work in fluid fast-paced global environment.
- Ability to be quick agile and highly responsive.
- Strong interpersonal skills a team player
- Six Sigma or Total Quality Management certification a plus
Accessibility
Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance please state in your application or contact your recruiter.
Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world regardless of their ethnicity gender religion nationality age disability or other legally protected status.
Required Experience:
IC
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
Mavenir's Network Architecture is transforming the way the world connects through end-to-end cloud-native software.
