Product Operations Manager III in CX Optimization

Mexico City - Mexico

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About Nubank

Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial are one of the worlds largest digital financial services platforms serving 85 million customers across Brazil Mexico and Colombia. As one of the leading technology companies in the world Nu leverages proprietary technologies and innovative business practices to create new financial solutions and experiences for individuals and SMEs that are simple intuitive convenient low-cost empowering and human. Guided by its mission Nu is fostering access to financial services across Latin America.

Our Product Operations Team

At Nubank many things are done from scratch. We understood that to offer the most transparent fair and intuitive financial products and services we had to recreate them from our early days completely. We needed professionals who could navigate from business strategy to project management for this endeavor from risk assessment to cross-team alignment. Thats how and why our Product Operations team was born. A quarter Product Manager a quarter Business Analyst a quarter Management Advisor and a quarter Something else Product Ops are the ultimate owners of Nubanks operations ensuring that projects and processes run efficiently.

You can read more about it in ourblog and get some insights into how we work.

As a Product Operations in CX Optimization youre expected to play a pivotal role building different banking integrations with third parties. Responsibilities will include:

In charge of the operational readiness of new products and features and the continuous improvement of finding ways to uplift customer experience.
Leading a team
Owning a roadmap from end to end evaluating priorities and assessing ambiguous tradeoffs in a fast-paced environment
Translate business and operational needs into high-level backlog items
Track and report critical business and SLA/SLO metrics from all the integrations established with third parties
Design state-of-the-art processes and frameworks aimed at scaling banking infrastructures enhancing productivity
Manage critical supplier dependencies to improve the operational healthiness of the product
Influence cutting edge technological discussions with regulatory bodies across different countries.
Leading a team

Were looking for an experienced Product Operations who has:

8 years of experience in similar roles
Proven experience leading teams in fast-paced cross-functional environments.
Fluent or native Spanish and English
Genuine curiosity about a technical ecosystem that supports all of our products. Having been exposed to third party banking integrations is a plus.
Proven track record designing and improving processes within a business area of the company encompassing third parties.
Overall business acumen. Understanding the unit economics of different financial services products is a plus.
Capacity to navigate in ambiguous situations managing challenging stakeholders in a fast-paced environment.
Outstanding communication skills; ability to communicate concisely and effectively across all levels of the organization
Demonstrable track record of tactical stakeholder management
Experience building partnerships from inception to delivery

Benefits

Nubank equity
Health and life insurance
Food card
17 days of paid vacation with 25% vacation bonus
Holiday Bonus (Aguinaldo) of 30 days of pay per year
NuCare - Our mental health and wellness assistance program
NuLanguage - Our language learning program
Extended maternity and paternity leaves

Diversity and Inclusion at Nu

We want to build products and experiences for everyone who wants to take back control over their finances thats why we build strong and diverse teams that rise up to the challenge. We are a team of the most creative people in technology and we hire under equal opportunity irrespective of gender ethnicity religion sexual orientation or background. We are proud to say that 30% of our team recognize themselves as part of the LGBTQ community and 40% of our team identify as women in all positions and seniority levels. We are a very process-light organization that values human interactions and that is a very important part of our culture. At Nu everyone has the opportunity to speak up and participate grow and share ideas.

Required Experience:

Manager

Our Product Operations Team

You can read more about it in ourblog and get some insights into how we work.

As a Product Operations in CX Optimization youre expected to play a pivotal role building different banking integrations with third parties. Responsibilities will include:

In charge of the operational readiness of new products and features and the continuous improvement of finding ways to uplift customer experience.
Leading a team
Owning a roadmap from end to end evaluating priorities and assessing ambiguous tradeoffs in a fast-paced environment
Translate business and operational needs into high-level backlog items
Track and report critical business and SLA/SLO metrics from all the integrations established with third parties
Design state-of-the-art processes and frameworks aimed at scaling banking infrastructures enhancing productivity
Manage critical supplier dependencies to improve the operational healthiness of the product
Influence cutting edge technological discussions with regulatory bodies across different countries.
Leading a team

Were looking for an experienced Product Operations who has:

8 years of experience in similar roles
Proven experience leading teams in fast-paced cross-functional environments.
Fluent or native Spanish and English
Genuine curiosity about a technical ecosystem that supports all of our products. Having been exposed to third party banking integrations is a plus.
Proven track record designing and improving processes within a business area of the company encompassing third parties.
Overall business acumen. Understanding the unit economics of different financial services products is a plus.
Capacity to navigate in ambiguous situations managing challenging stakeholders in a fast-paced environment.
Outstanding communication skills; ability to communicate concisely and effectively across all levels of the organization
Demonstrable track record of tactical stakeholder management
Experience building partnerships from inception to delivery

Benefits