Chubb Life HK - Senior Executive, Customer Experience
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
To handle enquiry from clients / agents / channels to resolve their concerns / queries and share with the team for the experience and knowledge.
Follow up task to ensure clients requests are suitably processed to achieve their satisfaction.
To handle complaint with first priority and make recommendation to resolve the case to the customers satisfaction and suggest ways to prevent future happening.
To work closely with the Manager to achieve mutual understanding and co-operation within the department and thus creating a harmonious working environment.
Qualifications
Two to four years of solid work experience preferably in one or more discipline in life administration on customer service and policy administration / servicing.
Fluent in both oral and written English and Chinese. Mandarin is a must.
University graduate preferred or matriculated with at least 1 year relevant working experience fresh graduate is also welcome.
Good service attitude and willing and able to work under pressure.
Required Experience:
Senior IC
Key Skills
- Corrosion Inspection
- ERP Sales
- Insurance Paralegal
- AC Maintenance
- Application Programming
- HR Operations
About Company
Chubb Life has been in Egypt since 2003. Chubb Life is the international life insurance division of Chubb - the world's largest publicly traded property and casualty insurance company by market capitalization.
