Agent Support Officer (ASO)

Abuja - Nigeria

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About PalmPay
PalmPa

Job Summary
The Agent support officer (ASO) is responsible for coordinating the retrieval replacement and deployment of POS terminals for walk-in agents while ensuring smooth aftersales support services. The role also includes managing coin redemption transactions maintaining accurate records and providing timely technical assistance to agents to minimize downtime and maximize satisfaction.

Key Responsibilities

Coordinate retrieval and replacement of faulty POS terminals.
Facilitate deployment of POS terminals for walk-in agents.
Manage and reconcile coin redemption transactions.
Provide technical support and address agent inquiries.
Generate reports on repairs coin transactions and agent services.
Identify recurring issues and recommend process improvements.

Key Competencies:

Customer-focused mindset
Technical aptitude
Process improvement orientation
Accountability and integrity
Teamwork and collaboration

Education & Experience

Bachelors degree in Business Administration or related field
A minimum of 1- 3 years experience as a Customer Service Representative or Agent Service Officer in a Fintech or Financial institution.
Professional Certification in Customer service is an added advantage.

Required Experience:

Junior IC

About PalmPayPalmPaJob SummaryThe Agent support officer (ASO) is responsible for coordinating the retrieval replacement and deployment of POS terminals for walk-in agents while ensuring smooth aftersales support services. The role also includes managing coin redemption transactions maintaining accur...