Care Coordinator
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Job Location:
Monthly Salary:
Posted on:
18-09-2025
Vacancies:
1 Vacancy
Job Summary
At Collective Health were transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology compassionate service and world-class user experience design.
We all depend on healthcare throughout our lifetimes for ourselves and our families and friends but it is notoriously difficult to navigate and understand. As an industry that comprises 20% of the US economy we think healthcare should work better for all of us. At Collective Health we believe its time for a new day in healthcare where as members we are informed and empowered to make the right care choices when the decisions are urgent and critical.
At Collective Health Care Navigation plays a crucial role in helping people get the right support at the right time across a wide range of complex health needs. Care Navigation is a comprehensive care management program made up of our team of pharmacists social workers nurses dietitians and care coordinators that support people dealing with chronic or serious illnesses by guiding them on their journey to help them understand and navigate the disjointed U.S. healthcare joining our Care Navigation team youll have the important role of helping our members achieve better health at a lower cost. You will report to the Care Coordinator Team Lead of Care Navigation.
What youll do:
- Provide telephonic support for our Care Navigation program care managers and members we serve
- Take ownership of tasks as assigned for cases requiring additional non-clinical follow up and case coordination including but not limited to: researching and answering plan benefits and claims questions provider research obtaining medical records with a focus on cost-savings
- Work directly with members vendors and providers to ensure superior coordination of care
- Co-manage cases with care managers ensuring all assigned tasks are completed on time
- Act as liaison between Care Navigation and other Customer Service teams within Collective Health ensuring member needs are met in an accurate and timely manner
- Utilize multiple systems to respond to troubleshoot and document customer inquiries including Google Suite
- Other duties and projects as assigned by Manager
To be successful in this role youll need:
- 1 years experience in customer-facing role healthcare experience is preferred.
- Bilingual Preferred: (English/Spanish)
- Bachelors or Associates degree is a plus
- Medical Assistant or Pharmacy technician experience is a plus
- Effectively handle multiple priorities organize workload and meet deadlines
- Establish and maintain positive cooperative working relationships with ability to work in a team-based environment and achieve common goals
- Have outstanding oral and written interpersonal communication skills to navigate sophisticated member inquiries
- Maintain composure and compassion when balancing a high volume of tasks
- You are comfortable navigating multiple computer applications with dexterity
- Want to simplify healthcare because you believe people deserve better
Pay Transparency Statement
This is a hybrid position based out of one of our offices: Plano TX or Lehi UT. Hybrid employees are expected to be in the office three days per week (Plano TX) or two days per week (Lehi UT).#LI-hybrid
The actual pay rate offered within the range will depend on factors including geographic location qualifications experience and internal addition to the hourly rate you will be eligible for stock options and benefits like health insurance 401k and paid time off. Learn more about our benefits at UT Pay Range
Key Skills
- Senior Care
- Hoyer Lift
- Medical office experience
- Dementia Care
- Home Care
- Nursing
- Alzheimers Care
- Administrative Experience
- Meal Preparation
- Medication Administration
- Memory Care
- Tube Feeding
About Company
Collective Health offers the first integrated solution that empowers employers to administer plans, manage costs, and take care of their people—all in one place.
