Service Appointment Coordinator (BDC)
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Job Summary
Join the TomKadlec Kia Team as a Service Appointment Coordinator (BDC)!
For decadesTom Kadlec Kia has proudly served the Rochester community. Were more than just a dealership we exist to help our family friends and community enjoy life at every stage. Now were looking for an energetic customer-focusedService Appointment Coordinator (BDC)to join our growing team!
If youre motivated love connecting with people and want a career that grows with you this is your chance to shine. Step into your future withTom Kadlec Kia now operating from ourbrand new state-of-the-art dealership!
Pay:$20.00 $22.00/hour bonus opportunities
Why Youll Love Working Here
At Tom Kadlec Kia youre not just an employee youre part of a team that invests in YOU.
401(k) with Company Match Traditional & Roth options
Generous Paid Time Off Enjoy vacation days sick leave and work-life balance
Comprehensive Insurance Coverage Including medical dental and vision plans
Employer-Paid Life Insurance Protection for you and peace of mind for your loved ones
Short-Term & Long-Term Disability Coverage Weve got your back when life throws a curveball
Critical Illness & Accident Insurance Additional protection when you need it most
Flexible Spending (FSA) & Health Savings Accounts (HSA) Tax-advantaged ways to manage health costs
24/7 Employee Assistance Program Confidential support for lifes challenges (up to 10 sessions per year)
Employee Discounts Save on vehicles service and parts
- Financial Planning Resources
Supportive Experienced Management Work with professionals who care about your success
Positive Team Culture Clean friendly and collaborative work environment
- Paid Hands-On Training Learn and grow with industry-leading training and support
Competitive Pay Plan Earn what youre worth with a strong performance-based pay structure
- Opportunities to Advance A place to build your career and grow with us
- Closed on Sundays Dedicated time off for rest and family
What Youll Do
As a Business Development Coordinator youll be the friendly voice and trusted connection for our service customers:
Handle inbound calls & make outbound appointment reminders
Reach out for service needs (recalls recommended services special orders declined work etc.)
Respond to service leads by phone text and email
Connect with customers identify their needs & build trust
Update and manage the ServiceCRM
Book and reschedule service appointments in line with manufacturer guidelines
Help customers by directing them to the right person or department
Stay sharp with training & industry knowledge
Add value share successes and grow as part of a winning team
What Were Looking For
Were seeking a go-getter who thrives in a fast-paced team environment:
Strong communication & customer service skills (a must!)
Goal-oriented self-motivated and adaptable
Ability to multitask and stay organized
Prior BDC call center sales or customer service experience preferred
Eager to learn grow and contribute to a positive team culture
If youre ready to bring your energy customer-first mindset and drive for success we want to meet you!
Apply today and take the next step in your career withTom Kadlec Kia.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Tom Kadlec Kia is seeking a Service Technician (all skill levels) to join our team. Are you passionate about helping customers and motivated to grow your skills...
