Senior Service Engineer - Miami, FL

Miami, FL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Engineering

Job Summary

Position Overview

The Senior Service Engineer provides technical remote and/or onsite support for the installation and after sales support for FUJIFILM Modality products as Ultrasound (US) and Mammography Systems DR and CR systems and Dicom Printers to distributors in Latin America. Responsible for developing training protocols aligned with product service manuals to maximize efficiency of the installation within maximum expected timelines for each. Normally receives minimal instruction in routine work general instructions on new products or assignments. Determines methods and procedures on new products and provide guidance to other personnel. Responsible for training personnel on how to install equipment and best practices related to the installation process.

Company Overview

At FUJIFILM Healthcare Americas Corporation were on a mission to innovate for a healthier world and we need passionate driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging enterprise imaging endoscopic and surgical imaging as well as in-vitro diagnostics.

But we dont stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure aerospace and oil and gas assets safe and running smoothly.

Ready to innovate collaborate and make a difference Join us and bring your big ideas to life while working in a dynamic flexible environment that fuels your creativity and drive.

Our headquarters is in Lexington Massachusetts an inspiring healthcare research hub in a historic town.

Fujifilm is globally headquartered in Tokyo with over 70000 employees across four key business segments of healthcare electronics business innovation and imaging. We are guided and united by our Group Purpose of giving our world more smiles. Visit: Description

Duties and responsibilities

Support distributors on installation of mammography systems (MG) ultrasound systems DR and CR systems components and accessories to ensure conformance with appropriate market specifications.
Provide technical training to distributors engineers with technical training within the scope of an assigned product family product or module which includes installation guidance for assign personnel.
Second layer technical support for equipment failures. Perform troubleshooting diagnostic evaluations and routine inspections on Company equipment.
Identifies issues and makes recommendations for corrections or process changes.
Completes all required documentation in a timely manner.
Constant internal communication with other divisions and identify improvements for internal processes.
Maintains technical expertise on company product offerings and stays updated of current industry trends and future technology advancements through continuous education.
Assesses new techniques and current work practices to reduce service costs and increase installation efficiency.
Adheres to the Companys quality and regulatory compliance requirements without exception and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures.
Lead client site preparation (pre-installation) for Mammography Systems (MG).
Constant documents preparation for Latin America Distributors in Spanish such as installation guides site survey evaluation etc. for different FF Modalities.

Qualifications

Associates degree in Electrical/Mechanical/Mechatronic/Biomedical Engineering or other related field with a minimum of 5 years technical or professional experience or comparable education and work experience.
Minimum of 5 years of experience in the installation maintenance and support of medical imaging devices mainly in Ultrasound systems Mammography systems Digital X Ray systems DR Detectors Computer Radiography systems Dicom printers and other medical imaging equipment.
Creative consultative communicator with the ability to build relationships to support the evolving needs of customers employees and the business.
Teaching capabilities.
Experience with Case Management reporting and tracking tools.
Strong working knowledge of current network technologies.
Strong working knowledge of current IT technologies and common business productivity software e.g. MS Excel MS Word MS Project MS Power Point MS Visio etc.
Superior communication and interpersonal skills excellent telephone manner.
Ability to achieve results and meet goals in a fast-paced rapidly changing team environment.
Excellent organizational and multi-tasking skills.
Must be open to travel to assignment locations in different countries of Latin America and can live within the identified Zone.
Ability to work outside normal business hours and holidays to meet business needs.
Ability to communicate with customers in Spanish.
Ability to communicate in English.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

Usual office and clinical working conditions.
Frequently required to sit; stand; walk; talk; and hear.
Frequently use fingers to type and do other fine motor tasks.
Frequently required to stand; walk handle or feel; reach with hands and arms.
Frequently uses personal public and air transportation.
Occasionally lift and/or move up to 20 pounds; stoop; kneel; or crouch.
Specific vision abilities required by this job include close vision distance vision and depth perception.

Travel

Frequent (up to 80%) travel required based on business need.

In the event that COVID-19 vaccine mandates issued by the federal government or by state or local government become effective and enforceable the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19 absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities including complying with vaccine requirements.

For all positions the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

EEO Information

Fujifilm is committedto providing equal opportunities in hiring promotion and advancement compensation benefits and training regardless of nationality age gender sexual orientation or gender identity race ethnicity religion political creed ideology national or social origin disability veteran status etc.

ADA Information

If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to our HR Department ( or ).

Required Experience:

Senior IC

Position OverviewThe Senior Service Engineer provides technical remote and/or onsite support for the installation and after sales support for FUJIFILM Modality products as Ultrasound (US) and Mammography Systems DR and CR systems and Dicom Printers to distributors in Latin America. Responsible for d...