ServiceNow Systems Integration & Analytics Lead
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Job Location:
Fort Lauderdale, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Digital Systems Integration & Analytics Lead is a senior technical role responsible for unifying enterprise data flows integrating core business systems (ServiceNow ERP CRM etc.) and delivering advanced analytics across the organization. This role ensures that data is accurate connected and actionable enabling both operational reporting and strategic insights. By owning integrations and leading analytics initiatives this position plays a critical role in standardizing KPIs improving efficiency and supporting both internal and customer-facing reporting needs.
This is a full-time U.S.-based Remote position. Benefits offered include Medical Dental and Vision insurance 401k with company match and PTO. The work schedule is Monday- Friday 8:30a -5:30p Eastern time.
Future Tech Enterprise Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial federal and global clients. We are proud partners with technology innovators such as Dell Technologies NVIDIA Dell Cisco and others helping our customers transform operations and drive digital modernization.
#LI-Remote
This is a full-time U.S.-based Remote position. Benefits offered include Medical Dental and Vision insurance 401k with company match and PTO. The work schedule is Monday- Friday 8:30a -5:30p Eastern time.
Key Responsibilities
Systems Integration Leadership- Lead ServiceNow integration initiatives with customer ServiceNow instances internal ERP and other enterprise systems.
- Design implement and manage data pipelines to ensure seamless data flows across platforms.
- Serve as the primary point of contact for integration design troubleshooting and optimization.
- Establish best practices for system integrations data mapping and governance.
- Configure ServiceNow tables fields and workflows to enable reliable operational reporting.
- Build and maintain ServiceNow dashboards and reports for day-to-day needs (orders returns inventory SLA tracking).
- Partner with ServiceNow Queue Managers to ensure clean accurate data for downstream analytics.
- Develop and maintain PowerBI dashboards for executives Program Managers and support customer QBR/PMR reports.
- Standardize KPIs across programs and business functions ensuring consistent and comparable metrics.
- Deliver trend forecasting and predictive analytics to support proactive decision-making.
- Translate complex business requirements into scalable automated reporting solutions.
- Support Finance Operations and Program Management with cross-functional reporting solutions (financial forecasting cost avoidance efficiency tracking).
- Identify process bottlenecks through data analysis and recommend solutions to improve efficiency and reduce costs.
- Serve as a trusted advisor to leadership providing insights that shape business strategy.
- Bachelors degree in Computer Science Data Analytics Information Systems or equivalent experience.
- Advanced proficiency with ServiceNow configuration reporting and data modeling.
- Proven track record leading enterprise system integrations (ServiceNow required; ERP/CRM experience preferred).
- Strong technical skills in Power BI SQL and Excel.
- Experience with API design data transformation and cross-platform workflows.
- Deep understanding of ITSM asset lifecycle management and PCaaS processes.
- Demonstrated ability to standardize KPIs build executive dashboards and deliver actionable analytics.
- Strong communication and collaboration skills with the ability to bridge business and technical stakeholders.
- This position involves working on client accounts that require U.S. Citizenship
- Integration First: Ensures systems are connected and data flows seamlessly across ServiceNow and our ERP.
- Reporting Excellence: Delivers both operational and strategic reporting from daily queue visibility to executive dashboards.
- Enterprise Alignment: Provides leadership with standardized KPIs improving decision-making and customer transparency.
- Efficiency Gains: Reduces manual reporting tasks for PMs and executives freeing capacity for higher-value work.
- Strategic Enablement: Elevates reporting from reactive snapshots to predictive cross-functional insights.
Future Tech Enterprise Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial federal and global clients. We are proud partners with technology innovators such as Dell Technologies NVIDIA Dell Cisco and others helping our customers transform operations and drive digital modernization.
#LI-Remote
Employment decisions at Future Tech Enterprise Inc. will be based on merit qualifications and abilities. Future Tech Enterprise Inc. does not discriminate in employment opportunities or practices on the basis of race color religion sex national origin age disability or any other characteristic protected by law.
Required Experience:
Senior IC
Key Skills
- Adobe Analytics
- Data Analytics
- SQL
- Attribution Modeling
- Power BI
- R
- Regression Analysis
- Data Visualization
- Tableau
- Data Mining
- SAS
- Analytics
About Company
Future Tech is an award-winning IT solutions provider that serves leading companies in the aerospace, automotive, defense, education, energy, healthcare, and manufacturing sectors. The company is consistently recognized by industry-leading associations and OEMs. For example, we are a ... View more
