Income Officer (Home Ownership & Commercial Collection)
Income Officer (Home Ownership & Commercial Collection)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are currently recruiting an Income Officer to oversee both home ownership and commercial collection. This is an exciting opportunity for someone looking to join a growing friendly team!
About us
We are a social housing landlord and one of the largest housing providers in the region with over 22000 social and affordable homes mainly in the Bradford district. We employ a talented workforce of nearly 1000 people.
This year weve launched our five-year Corporate Strategy which runs to 2029. Our purpose is to provide high quality homes services and support to our customers so weve worked with colleagues and customers to find out whats important to them. Our customers sit at the heart of what we do and our colleagues are the people wholl help us achieve our vision which is to create the best customer experience to improve everyday lives.
Duties include:
- Provide assistance to customers after they move-in completion and during section 20 consultations so they know when and how to pay
- Engage early to prevent arrears and build financial confidence
- Promote clear communication and proactive support from day one
- Recover unpaid rent service charges admin fees court costs and other debts
- Prepare legal documents including Notices Court applications and Mortgage Protection applications
- Represent Incommunities in court or tribunal proceedings when needed
- Assist with wider breaches of lease or tenancy agreements
- Identify customers at risk of losing their home or property and create tailored action plans
- Offer advice on budgeting benefits as well as tenancy and lease management
- Refer to specialist services or work with other teams to provide the right support
- Provide assistance to customers across leasehold shared ownership Rent to Buy Intermediate Rent Market Rent and commercial tenures
- Assist customers with benefit issues including case preparation and hearing attendance
- Respond to concerns raised by colleagues partner agencies or customers needing extra help
- Provide expert advice to wider teams and stakeholders
Requirements
- Experience of delivering a customer-first approach with a focus on service quality and impact
- Knowledge of recovery of rent service charges and other debts across tenures
- Knowledge of welfare benefits and how they affect income recovery
- Strong communication skills for handling queries and formal correspondence
- Experience assisting customers through financial and complex challengers
- Strong organisation and the ability to juggle competing priorities
- A full driving licence and access to a suitable vehicle for work
A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks
Benefits
- Starting salary of 32507 which increases with service up-to 36229 per year
- 1000 essential car user allowance per year plus mileage
- Social Housing Pension Scheme - up-to 10% employer contribution
- 28 days annual leave that increases with service plus bank holidays
- Option to buy and sell annual leave
- Training development and qualification opportunities
- Our Hub: our wellbeing and benefits site with exclusive access to discounts and savings (at over 800 retailers)
- Corporate health scheme membership
- Agile and hybrid working
- Access to an Employee Assistance Programme
- Cycle to work scheme
- Local gym membership discounts.
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support
Join Our Team!
Were looking for great people to join us! AtIncommunities were committed to creating a workplace where everyone feels valued included and supported. We actively welcome applicants from all backgrounds abilities and experiencesbecause we know thatdiverse perspectives make us stronger.
Based inBradford a city known for its rich cultural diversity we servevibrant communities. As a social housing provider were passionate about making a real difference by providingsafe affordable homesandimproving lives.
Our recruitment process is designed tosupport you every step of the way. If you need any adjustments or assistance just let us know.
Were proud to be aMindful Employer committed to mental health and wellbeing. We also hold theCommitted Menopause Friendly Accreditation recognising the importance of support in the workplace.
Apply early!We review applications as they come in and may close the advert before the deadline.
Ready to make an impactCome work with us!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
- Accounting Software
- Accounting And Auditing
- Accounts Receivable
- Accounts Reconciliation
- Computer Data Entry
- Cooperate risk management
- Accounting & Finance
- Collection And Recovery
- Account Management
- Cash Management
- Communication
- Conflict Management
- Microsoft Excel
- Telephone Skills
- Customer Relationship
