Senior Director of Engineering, Infrastructure
Senior Director of Engineering, Infrastructure
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1 Vacancy
Job Description
PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50 as well as approximately two-thirds of the Fortune 100 PagerDuty is essential for delivering always-on digital experiences to modern businesses.
Join us. At PagerDuty youll tackle complex problems collaborate with kind and ambitious people and help build a more equitable worldall in a flexible award-winning workplace.
The world is always on. Lets keep it that way. PagerDuty is the operations cloud trusted by thousands of enterprises to keep their digital services always available and responsive. To support that mission weve built a resilient secure and modern cloud infrastructure that enables our customers to operate with confidence and empowers our internal teams to move fast and deliver world-class software.
The Infrastructure Group
Our Infrastructure group builds and evolves the foundation on which all of PagerDuty runs. This includes:
- Cloud Delivery & Site Reliability: Driving scale resiliency and performance for our global SaaS platform.
- Automation & Deployment Tooling: Enabling engineering velocity through CI/CD pipelines infrastructure as code and automation.
- Observability: Providing the visibility metrics and insights that power data-driven engineering.
- Data Stores: Operating and scaling the distributed storage systems at the heart of our platform.
- Developer Experience: Ensuring our engineering teams can deliver value to customers as soon as possible with best-in-place tooling and processes
The teams mission is to ensure our infrastructure is not just keeping pace with customer needs but staying aheadso PagerDuty can grow reliably securely and efficiently.
The Role
We are looking for a Senior Director of Engineering to lead this critical group. You will set the vision for our infrastructure strategy grow and mentor a team of leaders and engineers and drive execution of high-impact initiatives that shape PagerDutys future. This role is both deeply technical and highly strategic: youll need to zoom into technical details when necessary while also influencing peers and executives on business-critical decisions.
Youll collaborate closely with Product Security Legal and Customer teams ensuring our infrastructure underpins not only engineering velocity but also customer trust compliance and business innovation.
Key Responsibilities
- Define and drive the multi-year strategy for PagerDutys infrastructure and platform foundations.
- Strong ownership of PagerDutys reliability patterns and practices. Bar raiser for all engineering functions.
- Lead mentor and scale a diverse team of Engineering Managers Senior Managers and technical leaders across multiple geographies.
- Ensure the reliability scalability and security of PagerDutys global SaaS platform.
- Partner with peers in Engineering Product and Security to deliver large cross-functional initiatives.
- Champion engineering excellence: CI/CD maturity observability best practices operational rigor and incident readiness.
- Manage budgets headcount and vendor relationships to optimize infrastructure investments.
- Represent Infrastructure externally with customers and partners and internally with executives as a trusted voice on technical and business tradeoffs.
- Foster a culture of inclusion accountability collaboration and growth.
Basic Requirements
- Proven experience in senior engineering leadership roles managing multiple layers of managers.
- Significant experience as a hands-on technical contributor earlier in your career.
- Deep knowledge of modern infrastructure and software delivery: high availability distributed systems public cloud (AWS) microservices containers CI/CD pipelines observability and automation.
- Track record of building and scaling high-performing inclusive engineering organizations.
Preferred Qualifications
- Deep experience designing operating and scaling large-scale SaaS platforms on AWS (or other public clouds).
- Familiarity with core AWS services (EC2 ECS/EKS S3 DynamoDB RDS VPC IAM CloudWatch etc.) and cloud-native patterns such as multi-tenancy container orchestration infrastructure as code observability and incident response.
- Proven ability to manage cloud costs contracts and vendor relationships to optimize spend and efficiency.
- Awareness of compliance and security frameworks relevant to SaaS companies (FedRAMP SOC2 ISO 27001) and how AWS services map to them.
- Prior experience leading Infrastructure or Platform Engineering groups in a SaaS company.
- Experience running or partnering closely with SRE teams in a DevOps/on-call environment.
- Experience leading globally distributed teams across multiple time zones.
- Excellent communication skillscomfortable engaging executives customers and engineers alike with bonus points for public speaking experience.
- Track record of coaching and mentoring engineering leaders across both management and technical career paths.
- Demonstrated ability to balance strategic vision with operational execution and tough prioritization decisions.
- Strong business acumen and comfort in customer-facing discussions about technical capabilities reliability and roadmap.
- A passion for building collaborative inclusive engineering teams and cultures.
PagerDuty is a flexible hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections drives innovation and accelerates learning.
This role is expected to come into our Atlanta office 2 days per week so you can thrive in your new role and fully embrace being a Dutonian!
The base salary range for this position is 233000 - 392000 USD. This role may also be eligible for bonus commission equity and/or benefits.
Our base salary ranges are determined by role level and location. The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range we determine pay for an individual based on a number of factors including market location job-related knowledge skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process.
Hesitant to apply
We encourage you to submit your resume even if you dont meet every requirement. We value potential and consider each candidates full professional story. Whether youre exploring a career change or taking your next step we look forward to reviewing your application. If this just isnt the right role or time - sign up for job alerts!
Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta Lisbon London San Francisco Santiago Sydney Tokyo and Toronto. While we offer flexibility within our established locations we cannot employ candidates residing in:
Location restrictions:
Australia: Northern Territory Queensland South Australia Tasmania Western Australia
Canada: Alberta Manitoba Newfoundland Northwest Territories Nunavut PEI Quebec Saskatchewan Yukon
United States: Alaska Hawaii Iowa Louisiana Mississippi Nebraska New Mexico Oklahoma Rhode Island South Dakota West Virginia Wyoming
Candidates must reside in an eligible location which vary by role.
How we work
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self Lead the Team Lead the Business and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development career promotion and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities prioritize their efforts and drive engagement and performance.
What we offer
As a global organization our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more including country-specific offerings on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role region and tenure
About PagerDuty
PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core PagerDuty empowers teams to detect and resolve issues in real time orchestrate complex workflows and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50 as well as approximately two-thirds of the Fortune 100 PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status. Your privacy is important to us. By submitting an application you confirm that you have read and understand PagerDutys .
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation please email and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
Required Experience:
Exec
Employment Type
Full Time
