Manager, People Technology Experience

Position Title:Manager People Technology Experience

Location:Dallas TX

Your roleWe are seeking a detail-oriented and tech-savvy People Technology Experience Manager to support and enhance our Oracle HCM Cloud and ServiceNow environments with a strong focus on self-service optimization and WalkMe digital adoption platform this role you will be responsible for designing deploying and maintaining user-friendly self-service experiences as well as integrating chatbot functionality to automate and improve employee support. This role plays a critical part in enhancing the employee experience improving HR operational efficiency and supporting digital transformation initiatives across the organization.

The ideal candidate will bring hands-on experience with Oracle HCM modules and ServiceNow HR Service Delivery along with a passion for improving digital HR experiences through intuitive tools like WalkMe and conversational AI.

What youll do

Oracle HCM Self-Service Optimization

• Serve as a subject matter expert for the Oracle HCM modules (e.g. Oracle Recruiting Cloud Core HR Absence Management Talent Management Benefits) with a focus on enhancing employee and manager self-service.
• Identify and deliver improvements in workflows navigation and usability across the Oracle HCM platform to reduce manual intervention and improve employee satisfaction.
• Support release management by testing new features and managing user acceptance testing (UAT) related to self-service enhancements.

Chatbot Functionality & Automation

• Partner with IT to develop implement and maintain chatbot tools that integrate with Oracle HCM (e.g. Oracle Digital Assistant) and the ServiceNow knowledge management platform to provide instant support for FAQs and HR inquiries.
• Design conversation flows and decision trees for HR chatbots and ensure alignment with Oracle HCM data and processes.
• Monitor chatbot performance metrics analyze usage trends and drive improvements in response accuracy and user satisfaction.

WalkMe Implementation & Management

• Collaborate in the design build and deployment of WalkMe experiences to guide users through complex HR processes within Oracle HCM (e.g. onboarding time entry benefits enrollment).
• Develop and maintain Smart Walk-Thrus Launchers ShoutOuts and other WalkMe content to reduce support tickets and increase self-sufficiency.
• Monitor analytics and user engagement to optimize WalkMe effectiveness and drive data-backed continuous improvement.

System Support & Stakeholder Collaboration

• Support HR operations and people services teams in troubleshooting issues resolving data discrepancies and handling change requests in Oracle HCM and ServiceNow platforms.
• Collaborate with internal stakeholders (HR IT Communications) to define requirements and deliver technology solutions that align with business goals.
• Lead or participate in cross-functional projects involving digital HR service delivery improvements.
• Ensure proper data governance role-based access controls and compliance with HR policies and global privacy regulations.

Training Documentation & Change Management

• Create and maintain process documentation end-user training materials and release notes.
• Promote the adoption of self-service tools and support the rollout of new features and capabilities through training sessions communications and change management strategies.

What youll need

• 3 years of experience in HRIS/HR Technology roles with hands-on experience in Oracle HCM Cloud.

• Understanding of self-service design principles and user experience best practices.

• Knowledge of global data privacy regulations (e.g. GDPR HIPAA) related to employee data.

• Strong analytical problem-solving and communication skills.

• Ability to manage multiple tasks in a fast-paced environment and collaborate cross-functionally.

• Bachelors degree in Human Resources Information Systems Business Administration or related field.

• Familiarity with HR business processes such as onboarding benefits performance and time/absence management.

• Experience supporting or integrating chatbot technologies is a strong plus.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center colocation and interconnection solutions. PlatformDIGITAL the companys global data center platform provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300 facilities in 50 metros across 25 countries on six continents.

To learn more about Digital Realty please visit or follow us on LinkedIn and Twitter.

A bit about our team

HR

Our HR team are trusted advisors to colleagues across the business. We handle employee questions recruit top talent lead talent management initiatives set the people strategy and work with our senior leaders to create long-term strategies and plans for the future of our business. The work is very rewarding and requires us to think strategically and have the confidence to challenge leaders when required.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and youll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team youll get to work with people from different business areas challenge the way we do things and put your ideas into action. Well also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Apply today take charge of your career and grow your talents with us.

Health and Safety

Safety isnt just a priority here at Digital; its critical to everything we do. Safeguarding lives protecting assets and securing data arent just ideals - theyre essential pillars of our commitment to excellence for our people our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package excellent benefits and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the companys overall goals and values.