Stock Contributor Relation Support&Account Manager
Stock Contributor Relation Support&Account Manager
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Job Description
For our client in Germany-Berlin we are recruiting a Stock Contributor Relation Support&Account Manager.
About the client
A global leader in digital creativity and marketing solutions empowering brands and individuals to bring ideas to life through powerful tools and platforms this innovative company drives the digital experiences we see daily enabling creators marketers and IT professionals to craft captivating content and seamless online interactions. Known for setting digital standards it fosters a creative culture inspiring users worldwide to redefine whats possible and fueling the future of digital expression.
Location: Berlin
Work model: hybrid (1-2 days/week onsite)
Mandatory language: English
Contract term: 18 months
Duties:
- Support the companys Stock Contributors via Email Ticket and Chat with technical and aesthetic questions and in all matters concerning the companys Stock contributor portal;
- Be available as Point of Contact in community forums and interact with the community;
- Collaborate with internal teams to identify process and feature improvements;
- Tasks related to the companys Stock contributor support can be assigned;
- Act as Point of Contact for a selected List of the companys Stock Artists and set them up for success.
Skills:
- Bachelors degree or equivalent;
- Minimum 2 years of customer service or account management experience;
- Excellent written and verbal communication skills in English (additional language is a plus);
- Strong ability to evaluate creative quality;
- Experience handling relationships through tools such as Salesforce or other CRM Tools;
- Highly organized and detail-oriented;
- A hardworking responsible creative and entrepreneurial mindset;
- Confident handling of PC/Mc proficient in MS Office;
- Familiarity with Adobe Creative Cloud (Mainly Adobe Illustrator CC and Photoshop CC).
Bonus points:
- Existing relationships with the art community (graphic designers agencies illustrators artists etc.);
- Familiarity with content licensing intellectual property and third-party rights and the Stock industry.
Employment Type
Full Time
