Customer Success Associate (m/f/d) (internship) - July 2025

Responsibly

Responsibly is a sustainability tech start-up with the vision of making every purchase in the world responsible.

Were founded by two serial entrepreneurs with previous successes such as Dixa and Ofload and have received pre-seed funding from some of Europes top VCs and angels. Were now building a top-tier team to tackle this big thing called climate and have fun while were doing it .

Lets change the world together

Theres no bigger problem out there than the changing climate and procurement represents a big part of the solution - when purchase decisions are made on the background of responsible data such as CO2 footprint suppliers have a huge incentive to change.

However procurement is becoming overloaded with complexity and struggle getting data in the first place. Different frameworks different data sources different coverage and an overloaded supplier making it difficult to make purchase decisions to improve the sustainability of your supply chain.

At Responsibly were solving this issue by using ai to power your sustainability due dilligence and automatically understand how sustainable every supplier is.

Tasks

**What youll be doing **

Were looking for an intern to join our Customer Success team and help us deliver a great experience to our customers while we scale. This role will give you hands-on exposure to how B2B SaaS companies build strong customer relationships drive adoption and ensure value creation.

Youll be:

• Supporting the onboarding of new customers making sure they get value from day one
• Acting as a point of contact for procurement teams and other customer stakeholders
• Helping manage and coordinate customer projects ensuring deadlines and deliverables are met
• Collecting and organizing customer feedback to inform product and process improvements
• Preparing reports presentations and client deliverables together with the Customer Success Manager
• Collaborating closely with Sales Data Operations and Product teams to keep customers happy and successful

Requirements

About you

• You have some exposure to procurement supply chain or B2B customer-facing work
• Youre a strong communicator clear proactive and comfortable engaging with external stakeholders
• Youre able to run projects autonomously keep structure and follow through on commitments
• You thrive in a fast-moving startup environment and are not afraid to take ownership
• Youre curious proactive and eager to learn about implementing ESG in our clients procurement processes
• English is our working language so strong written and spoken skills are essential

Bonus points for:

• Prior experience in people-facing roles (procurement account management or similar)
• Interest in sustainability ESG or compliance topics
• Previous experience with project management or CRM tools

Benefits

Your benefits

• Awesome office and culture with amazing lunch right on Islands Brygge
• We love to build an awesome culture and community in our office but we also offer flexibility when you need it.
• Lots of fun such as our annual company events or Friday bars

Still need to be convinced

• Its the opportunity to join an early-stage tech & social impact startup on an incredible journey. Youll have the independence and space to release your creativity.
• Youll become a vital member of the team and your efforts will have a direct impact on Responsiblys success.
• Youll be part of a dynamic company with enthusiastic and highly talented teammates from various backgrounds and countries always ready to share knowledge support and a beer! Successes are always shared together
• We have fun and we make an impact - life is about more than work!

The internship is full-time (40 hrs/week) paid and ideally for 6 months. The location is Copenhagen and a European work permit is required.

PLEASE NOTE: Starting period is ideally October 2025.

Please clarify in your application the following points:

• For how many months are you available for an internship
• When is your earliest starting date

We encourage you to apply even if you dont fulfill all requirements as were looking for driven and passionate individuals who are willing to learn and grow. We look forward to reading your application!