Host

Host Job Description

Golf VX is a leader in golf technology and is now expanding into the entertainment and hospitality field. We are seeking talented individuals to join our team at our flagship Simulator location and grow with our company. We are looking for an enthusiastic host to help launch our first location. You will be responsible for creating a welcoming environment managing guest flow and ensuring our customers have an exceptional experience.

Greet and welcome guests promptly upon arrival creating a positive first impression
Manage reservations waitlists and seating arrangements to optimize guest flow and bay availability
Must be at least 18 years old
Maintain a clean and organized host stand and guest waiting area
Ability to multitask calmly and effectively in a busy environment
Elevate staff morale and demonstrate professional conduct
Assist the General Manager in training new host staff and provide guidance in daily operations
Provide ongoing feedback to host staff to ensure consistent service quality
Proactively manage guest interactions during scheduled shifts including coordinating with servers and other staff ensuring customer satisfaction and maintaining cleanliness
Perform opening and closing duties including pre-shift preparations guest check-in procedures and end-of-day reports noting important trends or issues in the daily log
Frequently engage with customers to ensure top-notch service and promptly address any complaints or issues
Ensure a high level of cleanliness organization and presentation in the guest reception area
Provide efficient friendly service to guests adhering to all steps of service and maintaining a welcoming environment to enhance the guest experience
Accurately manage reservation systems and communicate effectively with staff to ensure smooth operations
Ensure the overall guest experience exceeds expectations by anticipating guests needs
Be able to assume responsibilities of other roles at the facility as needed

Requirements:
1 years of hospitality or customer-facing industry experience
Able to frequently move and/or lift up to 15 lbs and occasionally move and/or lift up to 30 lbs
Ability to stand and walk for extended periods
Available to work a variety of hours days and shifts especially weekends
Proficiency in the use and operation of all necessary tools and equipment including reservation systems POS systems and communication devices
Excellent written and verbal communication skills
Proficient in basic computer skills office applications and email
General knowledge of the game of golf and willingness to learn about golf simulators
Adhere to all rules policies procedures and conditions of employment including those outlined in the Employee Handbook
Work well with others and be a team player

Preferences:
Food handlers certification within 30 days of hire
Some prior experience in a host or customer service lead role
Flexible schedule including availability for weekends late nights and holidays

What Golf VX Offers:
A competitive salary ($10-$17/hour tips)
Opportunities for professional growth and development within a dynamic and supportive environment
A chance to be part of a passionate team making a tangible impact on the golfing world
Discounts on food
Fun work environment