Resident Host | Talent Day October 27th
Resident Host | Talent Day October 27th
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Job Description
At Collegio alla Querce we celebrate the art of personalized service and the vital role of communication in creating seamless guest experiences. As a Resident Host you will be the voice of the property ensuring that every interactionwhether by phone or chatreflects warmth professionalism and efficiency. Your role will be essential in anticipating needs resolving requests and setting the tone for a stay defined by luxury and care.
Guest Communication
Answer record and process all guest calls chats requests questions and concerns with courtesy and precision.
Provide prompt polite and professional handling of all incoming calls using proper etiquette at all times.
Engage guests in meaningful conversations regarding their stay property services and local attractions.
Address guests service needs in a professional positive and timely manner.
Coordination & Request Management
Receive record and relay messages accurately completely and legibly.
Contact the appropriate departments (e.g. Bellperson Guest Services Housekeeping Engineering Security) to ensure guest requests are fulfilled.
Follow up with guests to ensure their requests inquiries or problems have been resolved to their satisfaction.
Anticipate service needs by actively listening and observing guest preferences and act upon them whenever possible.
Call Handling & Etiquette
Answer telephones promptly (within 3 rings) using appropriate etiquette including caller identification guest preferred name and warm tone.
Transfer calls accurately request permission before placing callers on hold and check back with those waiting on hold.
Monitor unanswered lines forward calls when necessary and ensure messages are delivered promptly.
Teamwork & Safety
Assist fellow team members to ensure proper coverage and consistent guest service.
Maintain positive and productive relationships with colleagues across departments.
Handle sensitive issues with tact discretion and confidentiality.
Follow all property safety procedures and maintain contact details for emergency services when needed.
Perform other duties as assigned supporting other departments as necessary.
Qualifications :
Experience
Previous experience in a call center guest services or a similar customer-facing role required.
Prior experience in luxury hospitality environments is highly desirable.
Technical Skills
Ability to clearly and pleasantly communicate in English and Italian both orally and in writing using proper spelling and grammar with guests co-workers and management both in person and by telephone.
Personal Qualities
Ability to perform assigned duties with attention to detail speed accuracy follow-through courtesy and cooperativeness working with minimal supervision.
Ability to be a clear thinker and remain calm in emergency situations.
Flexibility to work a varied schedule including evenings weekends and holidays according to operational needs.
Additional Information :
Auberge Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine innovative wellbeing and gracious yet unobtrusive service. With 30 one-of-a-kind hotels resorts and residences Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations.
Connect with Auberge Collection on Instagram TikTok Facebook and LinkedIn @Auberge and #AlwaysAuberge
Friedkin is a privately held family of global brands spanning automotive entertainment hospitality investments and sports.
Founded in 1969 and headquartered in Houston Texas the company is led by Chief Executive Dan Friedkin and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota 30WEST Accelerated Solutions Group AS Roma Ascent Automotive Group Auberge Collection Congaree Copilot Capital Diamond Creek Everton Football Club GSFSGroup Imperative Entertainment Legendary Expeditions NEON Northside Lexus Pursuit Sports The Friedkin Group International USAL and Westside Lexus.
For more information please visit .
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
