Lead Airline Field Service Engineer
Lead Airline Field Service Engineer
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Job Description
Job Description Summary
All activities relating to enhancing services technology integrating customer data or capturing engines/products reliability availability maintenance safety and other performance parameters. Includes hourly nonexempt and exempt employees as well as manager roles responsible solely for these activities. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality volume timeliness etc.).
Job Description
Roles and Responsibilities
At GE Aerospace we shape the future of flight lift people up and ensure they return home safely. Our Field Service Engineers embody this mission every day by being embedded within the customers site delivering exceptional service and support. As an Airline Field Service Engineer you will serve as the trusted on-site technical representative for our customers with our customers. Operating independently and remotely from GE Aerospace hubs to resolve technical challenges and drive success directly in support of our customers fleets.
As part of GE Aerospaces remote Commercial Field Service organization you will have the opportunity to travel both to support customer needs and to participate in internal conferences fostering collaboration and continuous growth within our globally dispersed team.
More specifically you will:
- Provide Leadership and Technical Support:Lead programs and offer technical direction andassistanceto the customers in the operation inspection maintenance and repair of assigned jet engine product lines.
- Customer Advocacy:Deliver prompt effective solutions that address customer issues and exceed their expectations driving loyalty and long-term partnerships.
- Monitor and Improve Reliability:Track reliability and on-wing performance includingsignificant events engine removals delays and cancellations. Influence airline stakeholders to implement critical reliability improvements.
- Enhance Maintenance Planning:Influence long-term maintenance planning to ensure the stability of theaircraftengine fleet.
- Interpret Technical Documentation:Support maintenance and operational activities by interpreting OEM and technical manuals.
- Evaluate Maintenance Effectiveness:Review the effectiveness of maintenance actions toidentifyopportunities for training and improvement.
- Apply FLIGHT DECK:Utilizeour FLIGHT DECK principles to deliver continuous improvement inidentifyingproactive reliability enhancements.
- Data Analytics and Reporting:Produce data analytics andtimelyreports on fleet status program updates events and trends for key internal stakeholders.
- Proactive Maintenance Recommendations:Provide recommendations for proactive maintenance based on engine performance analytics.
Required Qualifications:
- ABachelor of Engineeringor technical degree from an accredited university or college(or a high school diploma / GED / technical certificate with at least 4 years offull-timework experience in fields noted below)
- A minimum of 2 years offull-timeworking experience in airline operations ormaintenance planning engineering aviation propulsion oranotherrelated field
Desired Characteristics:
- Technicalexpertiseinaircraftengine or turbomachinery equipment.
- Experience using software or data analytics to make informed technical decisions and toprovide recommendations to the customer or other key internal stakeholders.
- Self-directed with the ability to problem solve using sound judgement and critical thinking.
- Ability to lead and deliver result orientated priorities using strong project management analytical time management and prioritization skills.
- Strong oral and written communication skills with the ability to forge deep relations at alllevels not only with key internal stakeholders but also with the customer
Note:
To comply with US immigration and other legal requirements it is necessary to specify the minimum number of years experience required for any role based within the USA. For roles outside of the USA to ensure compliance with applicable legislation the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.
Additional Information
Relocation Assistance Provided: Yes
Employment Type
Full-Time
