Solution Architect â Service Provider Ecosystems
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
8x8 Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industrys most integrated platform for Customer Experiencecombining Contact Center Unified Communications and CPaaS APIs. The 8x8Platform for CX integrates AI at every level to enable personalized customer journeys drive operational excellence and insights and facilitate team collaboration.
We help customer experience and IT leaders become the heartbeat of their organizations empowering them to unlock the potential of every interaction. With one platform one ecosystem and one data model you can turn every team into a customer-facing team and unify your CX to conquer the complexity.
As an organization we are looking for Team8s who are AI-proficient open to innovation and skilled in leveraging AI for efficiency and growth.
Learn more on our company website at follow our pages on LinkedIn Twitter Facebook and Instagram.
8x8 is seeking a highly experienced Solution Architect to design and deliver carrier-grade solutions for our service provider global SI and distribution partners. This role is ideal for a technical leader who can bridge business outcomes with engineering depth shaping architectures that scale integrate seamlessly and unlock long-term value for complex partner ecosystems.
You will be the design authority across major service provider accounts working at both strategic and technical levels to translate requirements into robust future-proof architectures. This is not just about pre-sales its about owning solution design from concept through to delivery ensuring technical integrity and partner success.
Key Responsibilities
Solution Design & Architecture
Lead the design of scalable secure and resilient architectures tailored for service provider environments.
Map partner business and technical requirements into actionable solution blueprints.
Define integration patterns across UCaaS CCaaS CPaaS APIs and OSS/BSS systems.
Technical Authority
Act as the architectural decision-maker for key service provider engagements.
Provide governance and oversight through solution design validation and implementation.
Create reference architectures design standards and technical playbooks for the partner ecosystem.
Service Provider Expertise
Bring deep knowledge of carrier-grade networking SIP interconnects multi-tenant cloud API-driven integration and compliance requirements.
Guide partners through transformation projects including cloud migration AI adoption and ecosystem integration.
Cross-Functional Collaboration
Partner closely with product management and engineering to influence roadmap based on service provider needs.
Support delivery teams by providing architectural guidance and escalation on complex solution challenges.
Engage with alliances and program managers to ensure solutions align to joint go-to-market strategies.
Strategic Impact
Advise senior technical and business leaders at partner organizations on architectural strategy.
Shape long-term platform adoption by designing solutions that scale with partner and market evolution.
Qualifications & Experience
10 years in solution architecture solution design or systems engineering ideally within UCaaS CCaaS SaaS or telecom.
Deep expertise in service provider ecosystems: interconnect carrier networking OSS/BSS integration API-first architectures and compliance frameworks.
Proven track record designing large-scale multi-millionuser solutions with service providers or global SIs.
Strong ability to document and communicate complex solution designs to both technical and executive stakeholders.
Practical knowledge of cloud-native architectures (AWS Azure GCP) and modern integration approaches (REST APIs microservices containers).
Hands-on technical depth balanced with strategic design thinking.
Relevant certifications (AWS/Azure Architect TOGAF CCNP/CCIE etc.) highly desirable.
Why Join Us
Lead solution architecture for some of the worlds most influential service providers and integrators.
Play a critical role in shaping 8x8s next-generation platform adoption at scale.
Competitive compensation performance-based incentives and high executive visibility.
Be part of a global technology leader delivering innovation in UCaaS CCaaS and CPaaS.
If you are an experienced Solution Architect with service provider depth ready to own design authority and deliver real impact we want to hear from you.
For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.
Our Job Applicant Privacy Notice can be found here.
Key Skills
- Business Process
- VMware
- Cloud
- HTML5
- Windows
- Project managements
- AWS
- Infrastructure
- Web Services
- JQuery
- Java
- Computer Engineering
- Solutions design
- Technical Solutions
- Analytics
About Company
The 8x8 unified platform for contact center, business phone, video, chat, and APIs helps companies of any size deliver differentiated customer experiences.
