Operations & Account Manager - Fisheries Supplies

Type: Hybrid Full-Time

About Our Client

Our client is a recognized leader in providing rugged hygienic reusable and returnable container solutions through their proven rental program serving the seafood processing industry. Their commitment to sustainability is at the core of their mission: helping businesses reduce waste lower environmental impact and improve operational efficiency through smart circular-use equipment systems. With a growing presence across Alaska the Pacific Northwest and Western Canada they offer an exciting opportunity for professionals who want to combine sustainable business practices with operational and commercial impact in a niche yet thriving sector.

This position is an exciting opportunity to take on a hybrid role that combines operations management key account oversight and sales support within the rental program. The successful candidate will not only ensure the efficient circulation and maximum utilization of reusable rental assets but also play a pivotal role in supporting rental clients developing commercial opportunities and fostering long-term partnerships across the seafood supply chain.

Key Responsibilities

As the Operations & Account Manager you will be responsible for leading operations while also managing client relationships and supporting commercial growth. Your responsibilities will include:

Program Oversight & Depot Leadership

• Lead day-to-day operations of the seafood rental program managing 5 service depots across Alaska and the Pacific Northwest.
• Oversee rental equipment inspections maintenance and readiness to ensure safe clean and compliant container availability.
• Optimize planning and allocation of returnable rental equipment to maximize utility and cost efficiency.

Client Account Management

• Maintain and oversee rental client accounts ensuring accurate billing timely contract renewals and full compliance with rental agreements.
• Act as the primary point of contact for key rental clients addressing operational needs resolving issues and ensuring long-term satisfaction.
• Track account performance and utilization providing clients with operational updates and recommendations for improved efficiency.

Sales Support & CRM Management

• Collaborate closely with the Territory Manager to identify opportunities for account growth and new business.
• Support sales initiatives by drafting and reviewing sales agreements proposals and client presentations.
• Create track and manage leads and opportunities in the companys CRM system ensuring accurate pipeline reporting.
• Provide regular reporting to management on both operational performance and sales progress.

Logistics & Regional Coordination

• Direct regional logistics planning and execution to support the movement of rental equipment across fishing communities and processing centers.
• Ensure timely delivery and pickup of rental equipment in alignment with fishing season cycles and client requirements.

Partner & Stakeholder Management

• Oversee and maintain partner agreements with logistics providers service depots and other supply chain stakeholders.
• Build strong working relationships with industry partners to ensure seamless service delivery and continuous operational improvement.

Training & Operational Compliance

• Develop and implement training for depot staff on bin handling inspection standards and safety practices.
• Uphold high standards for cleanliness hygiene and equipment integrity in compliance with seafood industry regulations.

Qualifications

To succeed in this role candidates should demonstrate the following:

Education & Experience

• Diploma or degree in Operations Management Logistics Business Administration or a related field is preferred.
• Minimum 5 years of relevant experience in operations logistics or account management preferably within the seafood fishing or cold-chain logistics industry.
• Experience overseeing geographically distributed teams or service locations is a strong asset.

Technical Skills

• Proficiency in logistics inventory tracking and CRM systems (experience with Microsoft Dynamics 365 or similar is an advantage).
• Strong understanding of sales processes contract management and client account administration.
• Familiarity with seafood container handling standards and inspection protocols is a plus.

Key Competencies

• Strong leadership skills with a proactive hands-on management style.
• Excellent communication relationship management and problem-solving abilities.
• Strong organizational skills with the ability to balance operational priorities and commercial objectives.
• Comfort working in a dynamic seasonal and geographically diverse environment.

Executrade is one of Western Canadas most comprehensive full-service recruitment firms with over 50 years of expertise in connecting talented professionals with leading organizations. We are proud to apply principles of diversity equity and inclusion in all our recruitment practices ensuring equal opportunities for all candidates. Our commitment to these values enables us to match organizations with a diverse range of top talent fostering workplace cultures that thrive on innovation collaboration and respect.
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