Account Manager Campus Security

Wage: $/ year

Position Summary

The Account Manager Campus Security is responsible for overseeing the day-to-day security operations ensuring a safe and secure environment for students faculty staff and visitors. This role serves as the primary liaison between the college and the contracted security provider managing personnel compliance and service delivery to meet the institutions safety goals.

Key Responsibilities

• Client Relationship Management
• Serve as the main point of contact for campus leadership regarding security operations.
• Conduct regular meetings with college stakeholders to assess needs and adjust services accordingly.
• Ensure high levels of customer satisfaction and responsiveness.
• Operational Oversight
• Supervise and support on-site security supervisors and officer personnel including scheduling payroll training and performance discussions.
• Monitor daily operations to ensure compliance with college policies state regulations and contractual obligations.
• Coordinate emergency response efforts and participate in campus safety drills.
• Personnel Management
• Coordinate training for personnel maintain quality control protocols
• Promote a culture of professionalism accountability and continuous improvement.
• Address personnel issues promptly and in accordance with HR policies.
• Compliance & Reporting
• Ensure use of the electronic reporting devices to maintain accurate records of incidents patrols and service metrics.
• Ensure proper documentation post order requirements are up to date
• Ensure all staff are compliant with Securitas and State compliance requirements
• Ensure adherence to Clery Act requirements and other applicable regulations.
• Community Engagement
• Foster positive relationships with students faculty and staff.
• Support campus events and initiatives with appropriate security planning.
• Promote safety awareness through outreach and education.

Qualifications

• Minimum of 2-3 years of experience in security management preferably in an educational or public sector setting.
• Proven leadership and team management skills.
• Strong communication and interpersonal abilities.
• Familiarity with campus safety regulations (e.g. Clery Act Title IX).
• Ability to work flexible hours including evenings and weekends as needed.
• Prior law enforcement or military experience is a plus.

Working Conditions

• Primarily on-site at the community college campus.
• May require walking or standing for extended periods.
• Occasional travel for training or regional meetings.