Customer Service Assistant 1
Customer Service Assistant 1
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Job Description
BWCs core hours of operation are Monday-Friday from 8:00am to 5:00pm however daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWCs seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval.
What Youll Be Doing:
- Responds to physician inquiries
- Updates and maintains physician records in DEP systems
- Reviews DEP physician applications
- Assists with reimbursement and quality audits
- Assists in ensuring DEP physician compliance with DEP handbook
A Little About Us:
With roughly 1500 employees in 7 offices across Ohio BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers.
For Ohio employers we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries.
Our Culture:
BWC is a dynamic organization that offers career opportunities across many different disciplines. BWC employees strive to maintain an inclusive workplace. We begin by being an equal opportunity employer. Employees can participate in and lead employee resource groups participate in online forums discussing societys impact on our services and workplace and learn about how different perspectives can improve leadership skills.
Our Vision:
To transform BWC into an agile organization driven by customer success.
Our Mission:
To deliver consistently excellent experiences for each BWC customer every day.
Our Core Values:
One Agency Personal Connection Innovative Leadership Relentless Excellence.
What our employees have to say:
BWC conducts an internal engagement survey on an annual basis. Some comments from our employees include:
- BWC has been a great place to work as it has provided opportunities for growth that were lacking in my previous place of work.
- I have worked at several state agencies and BWC is the best place to work.
- Best place to work in the state and with a sense of family and support.
- I love the work culture helpfulness and acceptance Ive been embraced with at BWC.
- I continue to be impressed with the career longevity of our employees their level of dedication to service pride in their work and vast experience. It really speaks to our mission and why people join BWC and then retire from BWC.
EEO & ADA Statement:
The State of Ohio is an Equal Employment Opportunity Employer and prohibits discrimination and harassment of applicants or employees due to protected classes as defined in applicable federal law state law and any effective executive order.
The Ohio Bureau of Workers Compensation is committed to providing access and reasonable accommodation in its employment opportunities pursuant to the Americans with Disabilities Act and other applicable laws. To request reasonable accommodations related to disability pregnancy or religion pleasecontact the ADA mailbox
Salary Information:
Hourly wage is expected to be paid at step 1 of the pay range associated with the position for candidates who are new employees of the state. Current employees of the state will be placed in the appropriate step based on any applicable union contract and/or requirements of the Ohio Revised Code. Movement to the next step of the pay range (a roughly 4% increase) will occur after six months assuming job performance is acceptable. Thereafter an employee will advance one step in the pay range every year until the highest step of the pay range is reached. There may also be possible cost of living adjustments (COLA) and longevity supplements begin after five (5) years of state service.
Transportation:
Position may require travel; therefore persons occupying this position must be able to provide own transportation &/or legally operate a state-owned vehicle.
Educational Transcripts:
For any educational achievements to be considered during the screening process you must at least attach an unofficial transcript that details the coursework you have completed.
All applicants must submit an Ohio Civil Service Application using the online Ohio Hiring Management System. Paper applications will not be accepted.
Background Check:
Prior to an offer of employment the final applicant will be required to sign a background check authorization form and undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position.
Required Experience and/or Education:
3 mos. trg. or 3 mos. office practices & procedures; 1 course or 3 mos. public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. typing keyboarding data entry or word processing; 1 course or 3 mos. operation of personal computer.
Or equivalent of Minimum Qualifications for Employment noted above.
MAJOR WORKER CHARACTERISTICS
Knowledge of office practices & procedures; public relations; federal &/or state laws rules policies &/or procedures
applicable to inquiries complaints &/or transactions being processed;* typing/keyboarding. Skill in operation of office
equipment (e.g. multi-line or single line telephone photocopier facsimile machine teletype cash register/cash counter
adding machine);* operation of personal computer or computer terminal. Ability to apply applicable laws rules policies &
procedures to respond to inquiries requests &/or complaints &/or process transactions involving several variables within
familiar context; handle routine contacts in writing &/or by telephone teletype e-mail in-person &/or other means of
communication with variety of internal & external customers some of whom may be irate; collate & classify information
about data people or things; prepare &/or maintain accurate records & reports; work alone on most tasks.
(*)Developed after employment.
Employment Type
Full-Time
