Customer Services Representative
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Tetra Pak we commit to making food safe and available everywhere; and we protect whats good protecting food protecting people and protecting the planet. By doing so we touch millions of peoples lives every day.
And we need people like you to make it happen.
We empower you to reach your potential with opportunities to make an impact to be proud of for food people and the planet.
Job Summary
Tetra Pak Pakistan is looking for a Customer Service Representative who will drive Order Management and Design handling operational performance within the assigned portfolio of markets and work on a continuous improvement approach towards process improvement role will be based in Tetra Pak Converting Factory Lahore.
What you will do
- Collaborate as a core member of the Key Account Management team to deliver business planning and strategic sales development for customers
- Align companys value proposition to the customers business strategy to drive continuous improvement on service level enhance customer loyalty while securing enhanced supply chain integration and efficiency
- Interact with various internal and external stakeholders like Planning Production Procurement Logistics Quality Assurance Sales & Marketing and ultimately Customer Representatives
- Secure supply chain integrity of packaging material including order management design administration invoicing claim administration logistics and after-sales support
- Understand the customers specific supply chain needs and design a customized account plan and continuously improve service levels
- Identify and drive easy to do business strategies according to customers needs and profile - VMR E-business etc alongside execution of routine order management and design administration activities
- Identify continuous improvement projects with mutual benefits (both for the customer and company) and driving value creation to lead and deliver tangible results
- Forecast and operationalize tactical sales planning to deliver on committed sales estimates while also enabling strategic material planning to deliver supply chain flexibility and efficiency
We believe you have
- 2-3 years operational experience in the area of expertise
- Bachelors degree or equivalent in Engineering or Business Administration. (Masters degree is a plus)
- Good stakeholder management skills
- Fluent in English (verbal & written)
- Good communication skills
- Expertise in Analytical and Data Visualization tools such as Power BI / Power Apps will be a plus
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
If you are inspired to be part of our promise to protect whats good; for food people and the planet apply through our careers page at job posting expires on 20 October 2025.
If you have any questions about your application please contact Ayesha Iftikhar.
Diversity equity and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference celebrate people for who they are and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Tetra Pak is the world's leading food processing and packaging solutions company working closely with our customers and suppliers to provide safe food.
