Program Manager
Program Manager
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$ 110000 - 125000
1 Vacancy
Job Description
IOA is on the forefront of revolutionary healthcare models reshaping the way people can age in place. Our innovative models transform lives enhance communities and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design we strive to consistently question the status-quo and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.
With over 23 programs we offer multiple ways to aid seniors maintain their health well-being independence and participation in the community fulfilling our mission.
Institute on Aging is seeking a Manager to join its team to lead the Contra Costa CalAIM program.The primary responsibility is to manage Program Operations for CalAIM and additional programs as the agency expands care management services throughout the county
ESSENTIAL JOB FUNCTIONS:
OPERATIONS
- Direct and monitor the CSF Program to adhere to contract guidelines and acceptable clinical standards of practice.
- Provide oversight and leadership to the CSF Clinical Supervisors Care Managers and Administrative staff.
- Collaborate with the Division Business Director to manage vendor and community agency partnerships.
- Monitor program referrals/enrollments caseload sizes and ensure timely implementation of care management processes in order to fulfill contract requirements.
- Ensure CSF Program Policies and Procedures are consistent with IOA Policies and Procedures.
- Implement collective bargaining agreement changes and ensure program compliance.
- Work with centralized CalAIM leaders and VP of CLS to maintain accurate and current Program Policies and Procedures in compliance with NCQA guidelines.
- Clearly define roles and responsibilities of all program staff including identifying areas for professional growth and development.
- Develop and implement Enhanced Care Management and Community Supports programs in collaboration with the Health Plan.
- Work in collaboration with Contra Costa providers to identify gaps in community-based services and supports for high-risk low-income individuals.
- Ensure CSF documentation and clinical records are in compliance with program policies & procedures contract guidelines and meet the expectations of internal and external audits/reviews.
- Participate in recruiting onboarding performance management terminating of all CSF staff.
- Participate in relevant Community Based Organization and Contra Costa agency services meetings and community workgroups that are relevant to care management services.
- Participate in relevant meetings and workgroups within the county to develop a more integrated long-term care community support system.
- Become an expert in supportive housing options in Contra Costa integrating Community Living Services into new and existing housing resources.
- Participate in local and statewide associations advocating on behalf of improved community based long-term care services.
- Collaborate with Senior Leadership to identify additional funding opportunities to support the expansion of services in the County.
- Work with Program Managers Directors and VP of Community Living Services to develop best practices for community-based managed long-term support and services.
- Work with Clinical Supervisors to develop short term and long-term programmatic goals and objectives.
- Develop internal and external budgets forecasts and variance analyses.
- Participate in relevant Institute on Aging meetings and work groups to integrate program operations into the agency.
- Administratively support operations and work closely with Technology Services to manage all data exchange and integration both internally and externally.
- Develop improvement plans to ensure all contract deliverables are achieved annually.
- May direct and monitor additional smaller programs to adhere to contract guidelines and acceptable clinical standards of practice.
QUALITY ASSURANCE
- Prepare for and facilitate ongoing audit requirements as requested by the County and Health Plan.
- Provide oversight of bi-annual Peer Review development of plan of improvement as well as implementation of program improvements.
- Ensure annual client and provider satisfaction surveys are conducted.
MEDI-CAL WAIVERS
- Monitor compliance with MediCal Waiver programs and contracts such as CCT ALW etc.
- Monitor enrollments of waiver participants.
- Conduct regular meetings with Finance Business Partner and Technology Services to ensure maximum contract billing.
BUDGET MANAGEMENT
- In collaboration with VP and Division Business Manager review and approve budgets as needed.
- Develop program budgets and budget modifications for IOA and the Health Plan.
- In collaboration with IOA Accounting and Finance Business Partner update Adaptive forecasts on an ongoing basis.
- All other related duties as assigned.
BACKGROUND & EXPERIENCE:
- Minimum 3 years supervisory experience in medical or community-based setting.
- Demonstrated understanding of community-based resources and long term care supports and services.
- Ability to develop and successfully manage large numbers of professional relationships.
- Understanding of community-based case management preferred.
- Experience in building and leading an efficient and effective multi-disciplinary team preferred.
EDUCATION:Required:Masters degree in administration public health social work or a related field (nursing psychology counseling rehabilitation gerontology or sociology) from an accredited school. Licensed Clinical Social Worker Licensed Psychologist or Registered Nurse preferred.
OTHER DESIRABLE QUALITIES:
- Demonstrated ability to work collaboratively and to encourage collegial working relationships and team building within agency and with outside partnerships.
- Excellent verbal and written communication skills.
- Broad understanding of community-based health and social services and pertinent policy issues.
- Demonstrated ability to identify and develop new funding streams and partners.
- Creative thinker.
COMPENSATION:
- Range: $ 110000.00 - 125000.00/annual
- This amount is not necessarily reflective of actual compensation that may be earned nor a promise of any specific pay for any specific employee which is always dependent on actual experience education and other factors.
- This range does not include any additional equity benefits or other non-monetary compensation which may be included
Beware of Hiring Scams
We are aware that some third parties have reposted our job listings in an attempt to scam applicants. Please be cautious and only apply through our official channels.
- Institute on Aging will never request payment or sensitive personal information such as Social Security numbers during the hiring process.
- All official communication will come from a verified IOA email address.
- If you receive any suspicious communication or requests report them to .
- All legitimate job openings can be found on the Institute on Aging Careers Page.
We encourage you to learn more about IOA by visiting us here.
IOA reserves the right to adjust work hours or duties when appropriate.
Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age race religion color national origin sex sexual orientation gender identity genetic disposition neuro-diversity disability veteran status or any other protected category under federal state and local law.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Required Experience:
Manager
Employment Type
Full-Time
