Digital Service Manager
Digital Service Manager
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Job Description
Who We Are
Through our service brands Hyundai Motor Finance Genesis Finance and Kia Finance Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai Genesis and Kia customers and dealerships. We provide vehicle financing leasing subscription and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow innovate and diversify we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering philanthropy and the empowerment of our Employee Resource Groups. Together we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay as an employee of HCA you are eligible for the following benefits:
Medical Dental and Vision plans that include no-cost and low-cost plan options
Immediate 401(k) matching and vesting
Vehicle purchase and lease discounts plus monthly vehicle allowances
Paid Volunteer Time Off with company donation to a charity of your choice
Tuition reimbursement
What to Expect
The Digital Product Manager supports the strategy development and continuous improvement of customer-facing digital solutions by managing the end-to-end lifecycle of the advancement of customer-facing channels (Chatbot Web or Mobile App). This role acts as the voice of the customer throughout the development process and bridges business goals user needs and technical feasibility to deliver high-quality digital experiences that drive engagement and growth. Responsibilities include researching potential solutions through industry benchmarking and internal stakeholder reviews aligning with digital teams to transform business objectives into technical execution and performing user acceptance testing to ensure criteria are met and delivering quality user experiences.
What You Will Do
1. Product Strategy & Vision
Partner with CX leadership to define and communicate the digital vision and roadmap.
Align product goals with business objectives and user needs.
Oversee the product lifecycle from ideation to launch and iteration.
Assist in developing business cases for customer-facing initiatives and enhancements.
Prioritize features based on impact feasibility and user value.
2. Product Development
Conduct stakeholder meetings and interviews to identify value-added features that align with the digital roadmap.
Partner with digital teams to create specifications and manage the SCR process.
Partner with the digital team to write user stories and manage the product backlog.
Work closely with engineering design marketing and sales teams.
Facilitate communication between stakeholders to ensure alignment.
Conduct market analysis and competitive research.
Gather and analyze user feedback through surveys interviews and usability testing.
Oversee the product lifecycle from ideation to launch and iteration.
Prioritize features based on impact feasibility and user value.
3. Performance & Optimization
Monitor KPIs and data analytics to assess performance.
Implement A/B testing and continuous improvements.
Ensure compliance with digital channel guidelines and legal standards.
4. Quality Assurance
Perform UAT to ensure quality standards are met on specified requirements.
Analyze the value realization of enhancements and features.
What You Will Bring
Minimum 5-7 years progressive experience in product management with a focus on digital channels (Web Chabot Mobile Apps)
Bachelors degree in business Marketing or related field.
Certification in Agile Product Manager a plus.
Strong understanding of mobile platforms (iOS Android) and technologies.
Proven experience with Agile methodologies and tools (e.g. JIRA)
Excellent communication leadership and problem-solving skills.
Proficiency in data analysis and user experience (UX) principles.
Working knowledge with customer experience facing digital marketing.
Work Environment
Employees in this class are subject to extended periods of sitting standing and walking vision to monitor and moderate noise levels. Work is performed in an at home and office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at .
Required Experience:
Manager
Employment Type
Full-Time
