Associate Manager Content Services (Technical Writing)
Associate Manager Content Services (Technical Writing)
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Job Description
About the job:
The Red Hat Customer Content Services (CCS) team is looking for an Associate Manager to join a global team of technical writers in this role you will work with your peers around the world implementing our strategic initiatives to develop customer-centric content that supports Red Hat Enterprise Linux needs. Ideally you should have experience leading teams in a high-tech fast-paced environment combined with technical writing experience and a passion for improving the customer experience. As an Associate Manager you will play a crucial role in guiding the work and direction of the team to create content that is technical engaging and easy to use.
What you will do
Partner with documentation program managers and content strategists to ensure that project needs are met to satisfaction
Motivate your team to be fully engaged and productive by ensuring that each individual is given appropriate challenging assignments that contribute to team and departmental goals
Provide direction coaching and mentoring to increase the capabilities and effectiveness of your team to develop the competencies of team associates and to ensure that they are meeting the goals and expectations of their roles
Develop understanding of customer needs and company goals in order to organize and coach the team to effectively meet those goals
Ensure that proper staffing levels are provided for the teams as development demands grow and new lines of offerings are added through continual discussion and assessment with the documentation program managers content strategists and CCS management
Partner with the Talent Acquisition team to hire and onboard new team members who align with team department and company values.
Coordinate with your peers around the world to ensure global collaboration and consistency in the carrying out of content tasks
Coordinate with our Content Strategy team and your global peers to implement our strategic change initiatives through your teams daily work
Shape and support collaboration efforts between technical writers and customer-facing technical associates from Global Support Services team and other field teams
What you will bring
Experience coaching mentoring or leading people in a collaborative environment
Demonstrated record of improving internal or external customer experiences
Excellent written and verbal communication skills and an ability to collaborate with teams from other regions of the world
Experience with and passion for guiding change and continual improvement
Experience with creating and evolving technical content in the Red Hat Enterprise Linux space
Demonstrate proficiency in utilizing LLMs (e.g. Google Gemini) as relevant for tasks such as brainstorming solutions deep research summarizing technical documentation drafting communications summarizing complex technical information and enhancing problem-solving efficiency across the development lifecycle.
Bachelors degree in technical communications IT business or a related field is a plus
About Red Hat
Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.
Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application email . General inquiries such as those regarding the status of a job application will not receive a reply.
Required Experience:
Manager
Employment Type
Full-Time
