Deposit Operations Analyst Entry Level
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Job Location:
Manchester - UK
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At OakNorth were on a mission to empower the UKs most ambitious businesses. Since 2015 weve lent over $18 billion across the UK and US helped create more than 58000 new homes and 36000 new jobs and supported hundreds of thousands of personal savers all while fuelling the UK economy.
We have an exciting opportunity to join OakNorth Bank as a Deposit Operations Analyst! This is a full-time permanent position in Manchester reporting to our Deposit Operations Manager. Were looking for an ambitious self-starter and problem solver who is ready to contribute grow and build a career with us. Candidates with 1-2 years relevant experience may find this role particularly a good fit but we welcome candidates from all backgrounds.
The mission of a Deposit Operations Analyst is to support the origination and in-life management of OakNorth savings products whilst providing dedicated customer support. Its a role where youll be given real responsibility the chance to learn and develop and the opportunity to shape your career path in a team that values initiative ownership and customer delight. This is a fantastic opportunity to join a fast-paced growing bank with a reputation for doing things differently.
Responsibilities:
- Support the origination and in-life management of OakNorth savings products
- Handle a wide range of deposit tasks to support customers with their accounts such as inbound/outbound customer calls mail processing email responses and system tasks
- Deliver excellent customer service in a fast-paced environment resolving customer incidents or changes at first point of contact or escalating when necessary
- Proactively develop product knowledge and customer support skills sharing insights and best practice with colleagues/team
- Resolve complex customer account management issues gathering sufficient information to enable colleagues to support through to resolution
- With time and after building subject matter expertise of all processing and controls within Deposit Operations and related areas propose process improvements
- Contribute to ad-hoc projects and collaborate cross-functionally ensuring customer feedback is shared effectively across teams
- Maintain strong process controls to minimise risk for both the customer and the business
- Leverage AI tools to boost productivity and enhance decision-making in the role
Requirements:
- Experience in providing strong customer service via telephone and email (desired but not essential)
- A passion for delivering a great service experience and ability to go the extra mile for our customers
- Strong communication skills both verbally and in writing confident in handling phone calls with UK-based customers
- Positive attitude approach and clarity of thought
- Energetic friendly and curious with excellent interpersonal skills
- Problem solving mindset critical
- Analytical approach to problems
- Organisation and time management skills essential
- Willingness to learn and develop new skills
- Resilience and the ability to work under pressure and to pressing deadlines / SLAs
- Previous experience within customer service role preferred but not required
- Open to occasional weekend work and/or evening hours when and if required
Benefits & Perks:
- Equity. We want people to have a stake in the business so that all our interests are aligned.
- 25 days holiday
- Personalized benefits opt-in to what matters to you
- Subsidised Private Medical Insurance with Bupa
- Enhanced maternity and paternity leave
- Wellbeing and social events
- Support causes that matter to you Volunteering time off
- Salary sacrifice schemes (Cycle to work nursery gym electric car scheme)
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Junior IC
Key Skills
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About Company
OakNorth Credit Intelligence Suite transforms commercial lending, giving banks 360° views of borrowers, with deeply granular, forward-looking insight, to improve efficiencies, lower credit risk, and drive profitable growth through economic cycles. Banks lend smarter, lend faster, and ... View more
