CSSC Application Specialist
CSSC Application Specialist
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Job Description
Do you have experience in providing technical support to customers Would you like to work at one of the worlds leading water technology companies where we pioneer solutions to the worlds water and climate challenges and improve quality of life for people
If yes then we have an interesting role for you!
What is the job about
We at Grundfos Canada are looking for an Application Specialist/Engineer to join our CSSC (Customer Sales Support Centre) team and handle our CBS (Commercial Building Services) customers.
As an Application Specialist you will contribute to a thriving CSSC team by providing timely and effective technical advice to incoming inquiries. You will also provide technical support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotations information advice and assistance regarding Grundfos products and services before during and after a transaction to maintain and improve the organizations Customer relationship.
You will provide world-class customer service through various customer channels i.e. telephone E-mail live chat instant messaging and face to face
You will report to the CSSC Manager and work on a hybrid schedule out of our Oakville ON office.
Your main responsibilities:
- Provide commercial and technical assistance to Customers services through various channels (i.e. telephone E-mail live chat instant messaging and face to face) regarding product sizing applications system solutions accessories installations prices etc. to assure the functionality of the solution in practice.
- Support sales teams by handling tenders and projects including providing dimensions specifications calculations time of delivery solutions for operation and maintenance issues etc.
- Manage coordinate and administer low-medium complexity project and service proposals from the Bid/No Bid approval through to submittal of the Bid to the Client including negotiations jointly with the appropriate Manager/Director.
- Ensure a smooth handover of successful proposals to the project delivery team.
- Follow up on Customer interactions within set Service Level Agreements (SLA).
- Process special orders and inquiries in coordination with the suppliers.
- Provide first Customer Contact Resolution on inquiries (as predefined by Group guidelines) and decide on the further processing of business transactions based on defined processes.
- Provide pumping and system troubleshooting support to customers.
- Provide standard pricing quotations delivery information and support order entry.
- Communicate collaborate and provide support related to the product segment or 3rd party suppliers where local problem solving is not available.
- Assist and coordinate technical training for the Front-Line staff.
- Promote digital tools towards customers using templates (GPC GXS MyGrundfos Extranet Chat).
Your background:
We imagine that you have:
- An Associates or Bachelors Degree in Engineering or equivalent work experience (3 - 5 years experience).
- Experience of 2 years in a similar position including opportunity and quotation management with a technical background and experience within any of the following: Pumps HVAC Engineered To Order Building Management Systems etc.
- Fundamental product and application knowledge interpret type keys identify pumps vs spare parts kits vs motors identify where product is built (not essential but would be an advantage).
- Good communication and networking skills together with the ability to build good and trusting relationships with both Internal and External Stakeholders.
- Working knowledge with Microsoft office experience using SAP (CRM/SD) would be beneficial.
- Previous experience within Customer Services and relevant administrative experience organizational skills & accountability with the Customer.
- Knowledge of business structure products and key market needs to create a successful Customer centric experience.
- Ability to prioritize and complete tasks to deliver desired outcomes within allotted time frames.
- Experience in delivering projects within a technically complex and diverse environment on time cost and quality.
- Experience in successfully engaging different groups of stakeholders in difficult and complex situations.
Relocation for this position cannot be supported and qualified candidates must have authorization to work in Canada without support.
Whats in it for you
Whether its developing leadership skills or advancing your expertise even further well support you with continuous learning and development opportunities to help discuss and steer your long-term Grundfos career path. Youll be welcomed from day one into an inclusive trusting environment guidedby six core values.
In addition your day-to-day benefits include:
- If youll be working from your home office well make sure you are well equipped with a good workstation. However you are always welcome to our offices where you can engage learn and have fun with colleagues.
- On top of it flexible working hours and up to 3 days additional paid leave for volunteering of your choice.
- Annual bonuses health insurance parental support internal well-being consultants and programmes.
- Access to the modern Grundfos Academy to pursue further both personal and professional development.
- Diverse inclusive environment with employee-led forums offering colleagues a safe place to connect and shareopenly.
If this job sounds appealing please send your resume by clicking Apply.
To dig deeper into the Grundfos universe follow us on LinkedIn or Youtube and to get to know some of your future colleagues and why they love working at Grundfos check out Meet our people
We look forward to hearing from you.
Required Experience:
Unclear Seniority
Employment Type
Full Time
