Technical Support Specialist
Technical Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Hayward Holdings Inc. (NYSE HAYW) is the largest manufacturer of residential swimming pool equipment in the world with a significant presence in the commercial pool market that is continuously growing. Hayward designs manufactures and markets a full line of residential and commercial pool and spa equipment including pumps filters heating cleaners salt chlorinators automation lighting safety flow control and energy solutions at our company owned facilities. Headquartered in Charlotte North Carolina Hayward also has facilities in Tennessee Arizona and Rhode Island as well as Canada Spain France Australia and China. This position is based in Atlanta GA.
We are seeking a knowledgeable and customer-focused Technical Support Specialist to join our Hayward Commercial Aquatics team. The successful candidate will provide technical support and training for Hayward CAT Controllers and related commercial products. This role requires a strong understanding of swimming pool water chemistry pH and ORP with prior CPO (Certified Pool Operator) experience preferred. Responsibilities include conducting product technical trainings managing our Commercial Training Hub in Atlanta and supporting customers and internal teams with expert product knowledge.
Responsibilities
Provide technical support for CAT Controllers and other Hayward Commercial products via phone email and in person.
Conduct technical trainings for commercial customers partners and internal staff both in-person and online.
Manage and maintain the Commercial Training Hub facility in Atlanta ensuring it is prepared for product demonstrations classes and hands-on training.
Assist with troubleshooting water chemistry issues related to pH ORP and sanitization on commercial pools using CAT Controllers.
Develop and update training materials presentations and technical documentation.
Support the Commercial Aquatics sales and service teams with technical product knowledge and field support when needed.
Participate in conferences and customer site visits as required.
Stay current with industry trends product developments and advancements in pool chemistry control technology.
Qualifications
Solid understanding of swimming pool water chemistry including ORP and other key water balance parameters.
CPO (Certified Pool Operator) certification preferred (or ability to obtain).
Previous experience with CAT Controllers or similar automated pool water chemistry control systems is highly desirable.
Strong presentation and public speaking skills comfortable leading training sessions for groups of various sizes.
Excellent verbal and written communication skills.
Customer service mindset with ability to build rapport with clients and partners.
Organized and detail-oriented with ability to manage training schedules and resources.
Ability to travel occasionally for off-site trainings trade shows and customer support.
Required Experience:
Unclear Seniority
Employment Type
Unclear
