Ag Claims Support Specialist

Zenith is a team of Workers Compensation Specialists committed to helping businesses succeed by protecting against the financial and human consequences of workplace injuries providing for the needs of injured employees and making the workplace safer. To distinguish ourselves as the desired provider of Workers Compensation Insurance values such as collaboration work-life balance and integrity are placed at the center of all our addition Zenith supports career advancement through a dedication to ongoing learning and development. An individual coming to Zenith will not only receive competitive compensation and a comprehensive benefits package but continuous opportunities to grow as a professional.

A Brief Overview

This position is responsible to effectively and efficiently handle claims support specialist responsibilities within the Agribusiness (AG) Operations. This includes providing exceptional customer service.

What you will do

• Responsible to accurately and promptly establish new claims as reported within the claims system for the appropriate line of business. Communicates with Customers Agents and others to obtain new loss and policy information pertinent to the claim. Assigns new claims by geographic territories and claim specialization to appropriate claims personnel timely and alerts the claims management team of critical losses.
• Claims support specialist responsibilities also include but are not limited to the following: ensuring the timely handling and accurate electronic routing of incoming mail to the proper recipient; assembles outgoing mail with attachments; assists with our customer satisfaction survey and complaint handling process within the claims department; efficiently and effectively handles customer service inquiries and issues; handles claims support requests; performs various claim system activities user testing and financial transactions within authority.
• Consistently demonstrates claims support technical proficiency attention to detail and customer service excellence requiring normal supervisory oversight and direction.
• Effectively and efficiently handles claims support specialist responsibilities within appropriate timelines including special projects assigned.
• Handles claims support specialist responsibilities by phone e-mail mail or in person. Consistently maintains professional and appropriate demeanor.
• Ensures office equipment and common work areas are kept clean and organized and office equipment properly restocked. Monitors and handles the distribution of claims related supplies as necessary.
• Consistently complies with state and federal laws and regulations company best practices corporate values and communications.
• Embraces ongoing training opportunities and self-development.
• Applies principles of logical thinking to define problems collect data establish facts and draw valid conclusions.
• Evaluates self-performance in accordance with established corporate standards and policies for performance appraisal. Responds positively to direction and feedback regarding performance.
• Strengthens operational performance within the claims support department by recommending claims initiatives efficient processes and procedures and delivering exceptional claims service in response to customer needs.
• Work productively and harmoniously with others on a consistent basis.
• Respond positively to direction and feedback on performance.
• Consistently maintain professional and appropriate demeanor.
• Responsible for accurate timecard reporting of all hours worked. This includes overtime hours if subject to prior notification and approval by management.
• Responsible for proper use and maintenance of assigned company equipment in accordance with company policy.
• Perform other duties as assigned.

Education Qualifications

• High School Diploma Or equivalent required

Experience Qualifications

• 2 years relevant claims support & / or customer service work experience required

Skills and Abilities

• Strong written and verbal communications organizational and time management skills.
• Ability to analyze data and interpret basic to moderately complex claim information.
• Competent with MS Office suite of products and typical office equipment.
• Able to demonstrate appropriate knowledge of the claims process technical claims support issues procedures and best practices.

The expected salary range for this position is $45196.18 - $56495.23. Actual pay will be adjusted based on experience geographic location and other job-related factors as permitted by law. Qualifications may warrant placement in a different job level.

Benefits

Medical Dental and Vision Insurance
Flexible Spending Accounts
Paid Parental Leave
Life AD&D and Disability Insurance
401(k) Employee Share Purchase Plan (ESPP)
Education and Training Reimbursement
Paid Leave: 3 weeks/year Vacation 2 weeks/year Sick Leave
10 paid Company Holidays 2 Personal Days 2 Floating Holidays
Employee Assistance Program (EAP)
For more information review details on the Benefits page of our Career Site: typically posts jobs for a minimum of 8 to 14 calendar days. If you are interested in any of our open positions we encourage you to submit your application promptly.

Zenith Insurance Company is an equal opportunity employer and considers all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other legally protected compliance with California law we are committed to fair hiring practices. Pursuant to the California Fair Chance Act (AB 1008) we will consider qualified applicants with criminal histories in a manner consistent with the law. Additionally in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance we will not inquire about an applicants criminal history until after a conditional offer of employment has been made.

If you are a qualified individual with a disability or a disabled veteran and need assistance accessing our career center or applying for a position due to your disability you are entitled to request an accommodation. To make a request please contact a Human resources representative at Zenith Insurance Company.

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Required Experience:

Unclear Seniority