Agency Operations Associate - Investor Reporting and Payoffs
Agency Operations Associate - Investor Reporting and Payoffs
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Job Description
Are you looking for a challenging role that includes the convenience of working virtually at home Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from our Capital One hub location in McLean Va or Charlotte NC.
Multifamily Loan Servicing is a division of the Capital One Commercial Bank this team supports numerous critical processes and transactions. By cultivating innovative solutions and embracing technology this team creates an unforgettable and unparalleled experience for our associates and customers. One of the most impactful groups in the Loan Servicing team is the Investor Reporting & Payoffs team. The Multifamily Investor Reporting & Payoffs team supports a total loan portfolio of $53BN and provides ongoing support for the life of the loan. The organization focuses on delivering scale and efficiency mitigating operational risk providing a smooth customer experience and enabling talented associates to excel.
Responsibilities:
Maintain & encourage positive relationship/partnership with the GSEs HUD and Ginnie Mae
Collaborate across the Agency Finance platform to provide consistent excellence in customer service
Assist in initial and ongoing review of departmental procedures
Provide strong support and partnership across all of Agency Finance
Audit support and coordination across Agency Finance on a variety of audits (internal investor regulatory etc.)
Coordination and collaboration of annual/periodic investor reporting requirements to GSEs HUD/Ginnie Mae and Master Servicers to ensure compliance
Assist and coordinate on various projects including technology-based data integrity remediation and efficiency-enhancing
Manage the preparation review and distribution of investor remittances for the multifamily commercial real estate portfolios
Serve as a primary point of contact for investor inquiries and requests. Communicate effectively with investors stakeholders and internal teams to address queries and provide timely updates on investor remittance and reporting
Ensure compliance with regulatory requirements and industry standards relevant to multifamily commercial real estate reporting
Accurately log and process loan payoff requests ensuring all necessary details are included
Communicate with customers internal teams and external stakeholders to address payoff inquiries and resolve any issues that may arise
Microsoft Word/Excel/PowerPoint proficient; G-suite experience a plus
Work from Home Technology Requirements:
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied via cellular data or hotspot
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP download speeds on VPN must be at least 5Mbps with 10 Mbps preferred
To validate ISP speeds from a Chrome browser go to type Speed Test and run from the Google landing page
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider speed and service package from the associate. Requirements are subject to change as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Living Requirements:
Candidates must live within approximately 50 miles of one of the hub locations based in 22102 or 28203 and be comfortable coming in person whenever required with no less than 24 hours notice.
Basic Qualifications:
Bachelors Degree or Military Experience
At least 1 year of experience in financial services
Preferred Qualifications:
2 years of experience in commercial bank operations loan servicing risk compliance or Government Sponsored Entities (GSE)
At this time Capital One will not sponsor a new applicant for employment authorization for this position.
#CommOps
The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Charlotte NC: $64700 - $73900 for Agency Ops AssociateCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE including disability/vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
IC
Employment Type
Full-Time
