Global Customer Experience Integrated Support Intern - German speaking
Global Customer Experience Integrated Support Intern - German speaking
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Job Description
At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.
The Position
We are looking for you to join Roche and our Services & Solutions Center in Budapest.
Roche is a stable and innovative biotechnological company offering exceptional career paths and great benefits for fresh graduates and outstanding professionals. This is the reason why we are continuously expanding looking for new talents.
We are looking for a pro-active and customer-oriented Global Customer Experience Integrated Support Intern in our Global Integrated Support Team who understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded dedicated to make a difference and open to constant development. By fulfilling this role you will be responsible for supporting the daily work of the Integrated Support Team by:
- Providing timely support guidance and high level of customer service to internal customers regarding incoming queries about the ERP system in order to ensure timely resolution and customer satisfaction
- Acting as the entry level and first point of contact for the end users and providing end to end support to them in alignment with the global framework
- Staying curious open-minded and always willing to learn more
- Ensuring business continuity by providing end user support in written and verbal format (ticketing hotline and chat)
What you can bring to our team:
- Ongoing university studies in Hungarian University
- Available for 20-30 hours per week
- You have an excellent command of English and German and outstanding communication skills
- You have a customer oriented mind-set and you are creative enthusiastic pro-active and open to taking over new tasks
- You are willing to learn and develop and you are open for further career opportunities within Roche
- It is an advantage if you have experience in a shared service environment preferably customer service area
- You are organized detail-oriented self-motivated with the ability to easily transition between multiple tasks and problem solve thoughtfully
- You are a strong team player with ability to work in a virtual team environment
Why you should join us:
- Wide range of training & learning opportunities
- Great people-focused company culture
- Social events & team-building opportunities
Who we are
A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.
Lets build a healthier future together.
Roche is an Equal Opportunity Employer.
Required Experience:
Exec
Employment Type
Part-Time
