Customer Experience Associate

Summary

As a Customer Experience Associate you will be responsible for managing and enhancing the overall customer experience during and after the sales process. This role involves effective communication problem-solving and collaboration with various internal teams to address customer inquiries resolve issues and ensure a seamless customer journey.
Qualification Requirements
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

Associates degree or equivalent work experience
2-3 years of customer care experience/management

Knowledge Skills and Abilities

Must be able to maintain professionalism and respectful demeanor with customers
Must be fluent with Microsoft Excel/Outlook
Organizational skills follow up and attention to detail
Must be able to organize & prioritize
Flexible and resilient to adapt to multiple demands shifting priorities and changing business conditions
Ability to work independently

Essential Functions

Partner with our sales staff to serve as point of contact for customers
Build rapport with customers by maintaining constant contact via phone email or text
Drive the highest standards of ethical behavior by providing accurate information throughout the customer experience
Multi-task effectively in a high-volume environment while maintaining a positive attitude
Deliver high levels of empathy and trust to customers
Provide clear and consistent communication
Present a WOW factor with each customer interaction
Other job duties as assigned

Physical Demands

Sitting for Extended Periods
Computer Use
Meetings and Collaboration
Telephone Communication
Document Handling
Communication

Work Environment

Office Setting: The work is typically conducted in an office environment with access to computers phones and other necessary tools for managing customer interactions.
Customer Service Center: Customer Experience Associates often work in a designated customer service center or department within the companys office.
Multitasking and Time Management: Customer Experience Associates may need to handle multiple customer inquiries simultaneously requiring effective multitasking and time management skills.
Training and Development: Participation in training programs to stay updated on products services and customer service best practices.
Technology Use: Regular use of customer relationship management (CRM) systems ticketing systems and other technology tools to manage customer interactions and record details.
Adherence to Policies and Procedures: Ensuring that customer interactions adhere to company policies industry regulations and ethical standards.

THE RENEWAL BY ANDERSEN STORY

Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation the owner of the most trusted family of window brands in by Andersenwas founded with a mission to redefine the industry and to offer a differentand betterwindow-replacement experience. Renewal by Andersen has10company-owned locations and over 50independently owned affiliates across the United States.

Harborview Windows and Doors LLC is a fresh expansion opportunity from the Renewal by Andersen ownership group of Charlotte bringing its industry-leading expertise and best-in-class culture to the Charleston and Hilton Head markets. As part of the trusted S&L Windows family operating in Charlotte NC; Columbia SC; and Greenville/Asheville/Spartanburg Harborview is poised to deliver the same commitment to quality reliability and exceptional customer care. Guided by a Green Diamond service mindset Harborview offers superior products and a team dedicated to building lasting relationships within the community while continuing the family-owned tradition of giving back through active involvement with local charities.

Renewal by Andersen is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members.

NON-DISCRIMINATION Renewal by Andersen of the Carolinas is an Equal Opportunity Employer. This position shall be filled on the basis of qualification and ability to perform the essential functions of the job and without regard to race religion color sex age or national origin.