Veterinary Client Service Representative

Description

More than a word care is present in everything you do. AtCrestwood Court Veterinary Clinic a Thrive Pet Healthcare partner we take action to empower your best care for pets their families and yourself.

We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options comprehensive benefits and abundant support youll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy.

And we have plenty of fun along the way!

Who we are:

We are a six-doctor practice with a variety of services ranging from wellness and illness exams to dentistry & many surgical procedures. We also work with a mobile internal specialist & a mobile orthopedic specialist. Crestwood Court Veterinary Clinic fosters a culture of respect trust empathy and communication to our team clients and pets.

Ideal candidate:

Has strong communication skills

Is compassionate and empathetic

Works well on a team

Possesses exceptional customer service skills

Has at least 1-2 years experience

Why work at Crestwood Court Veterinary Clinic

We invest heavily in our employees with many opportunities for growth and development! We offer outstanding benefits including medical dental vision and life insurance paid time off continuing education generous pet discounts and much more!

Job Overview:

Our Veterinary CSR ensures prompt customer service to our clients and promotes greater efficiency by helping with the flow of the hospital. Scheduling appointments messages filling prescriptions (when eligible) & invoicing clients.

Job responsibilities include:

Uses sound judgment when making decisions about patient care

Responds quickly and calmly to emergencies

Maintains high standards of patient care

Communicates clearly with the veterinarians other hospital personnel and clients

Ensures that patients receive the care they need

Must be friendly and flexible in the face of varying expectations from clients and coworkers

Able to multi-task prioritize tasks well and think creatively

Provide for patient and client comfort by keeping the hospital clean and presentable

Must be able to withstand unpleasant odors and noises.

May be exposed to bites scratches animal waste and contagious diseases

Youll Grow With Us

Here you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

Our vast diverse and free library of continuing education courses - ThriveU

Live virtual interactive workshops to develop valuable leadership skills

A program to designed to teach you the fundamentals of running a pet hospital

Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits our care in action

We provide benefits spread comprehensively across your mental physical emotional and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:

Paid time offincluding 8-weeks of full-pay parental leave bereavement to grieve both humans and pets and time off for new pet adoptions

Top quality medical dental and vision insurance plus health savings account and flexible spending account

Pet perksincluding free exams discounts on products and services and more at all Thrive Pet Healthcare locations

Generously subsidized backup and ongoing care support for children adults and pets

Mental health benefits including coaching and therapy sessions

401k with employer contribution and no waiting period

Continuing education and development support through our library of free CE courses and paid time off to complete

Scholarship opportunities and student loan support program and so much more!

We are open Mon-Fri 8am-6pm Sat 8-4. A typical work week consists of four 10-hour shifts which include rotating Saturdays.

Compensation is negotiable based on experience with a hourly pay range from $19-$22 hour. The actual rate offered will carefully consider a wide range of factors including your skills qualifications experience and location.

At Thrive Pet Healthcare we celebrate and embrace the uniqueness and diversity of all of our team members pet parents and pets. We strive to create a diverse equitable and inclusive culture where all team members belong and feel empowered