Mid-Level Product Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Company:
The Boeing CompanyThe Boeing Company is looking for a Mid-Level Product Specialist to join the team in Seattle WA; Everett WA; or North Charleston SC.
In this role within the Information Technology (IT) Workplace Solutions organization you will support Mac and Windows environments as part of the Client Computing team. Youll balance empathy for end users with a strong understanding of business needs and enterprise standards collaborating across teams to design implement and maintain solutions that improve the employee experience and support organizational goals.
Position Responsibilities:
Serve as a key focal for Apple Macintosh Hardware and Operating System (OS) & Windows Personal Computer (PC) Hardware for Enterprise
Manage the product lifecycle and vendor partnerships for PC and Mac accessories
Review non-standard justifications for Client Hardware and Software
Analyze collect and document feedback and improvements from the user community
Document requirements and implement changes improving user experience while enabling the business
Partner with Enterprise functions to implement process and technical improvements
Manage ticket queue and address tickets based upon priority escalating to subject matter experts as needed
Manage and improve help desk knowledge base articles based on problem frequency and known resolutions
Update and enhance knowledge base articles based on enduser interactions and feedback
Test feature releases and communicate with end users about release plans
Drive continuous improvement and modernization efforts
Design and implement tailored approaches to collect user feedback
Capture improvement opportunities rank them by impact and drive implementation
Partner with end users and the business to gather feedback and understand issues with Apple and PC accessories
Prioritize and implement improvements across multiple Business Units
Track improvement initiatives and share status updates with stakeholders
BasicQualifications (Required Skills/Experience):
3 years of experience using/supporting/troubleshooting Apple Devices
3 years of experience analyzing and capturing user feedback and requirements
Experience with personal computing systems and product design
Experience building cross-functional teams and partnerships with multiple stakeholders within the company engineering and test
Experience with Unified Endpoint Management (UEM) at a global delivery scale
Preferred Qualifications (Desired Skills/Experience):
Apple Certified IT Professional or Apple Certified System Administrator (ACSA) certification
Experience with Bash and Python scripting
Experience with networking basics
Experience developing applications for Macintosh Operating System (macOS) and iPhone Operating System (iOS)
Drug Free Workplace:
Boeingis a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.
Pay & Benefits:
At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications as well as market and business considerations.
Summary pay range: $10200 - $147200
Language Requirements:
Not ApplicableEducation:
Not ApplicableRelocation:
Relocation assistance is not a negotiable benefit for this position.Export Control Requirement:
This position must meet export control compliance requirements. To meet export control compliance requirements a U.S. Person as defined by 22 C.F.R. 120.15 is required. U.S. Person includes U.S. Citizen lawful permanent resident refugee or asylee.Safety Sensitive:
This is not a Safety Sensitive Position.Security Clearance:
This position does not require a Security Clearance.Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.Contingent Upon Award Program
This position is not contingent upon program awardShift:
Shift 1 (United States of America)Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.
Boeing Participates in E Verify
Right to Work Statement
Required Experience:
Manager
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
About Company
Boeing is the world's largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. As America’s biggest manufacturing exporter, the company supports airlines and U.S. and allied government customers in more than 150 countries. Boe ... View more
