CSR (LatAm/Philippines) - 15226

Position : CSR

Work Hours (Client) : 9:00am - 5:00pm EST

Pay Range : $1000 $1500/month depending on experience and location

Location of Search : LatAm or Philippines

Work Location : REMOTE

Role Overview

Brightline Painting is seeking a highly motivated and detail-oriented Customer Service Representative (CSR)/SDR to be the first point of contact for our clients. The CSR will play a key role in managing client inquiries scheduling appointments supporting project coordination and ensuring a smooth customer journey from first contact through project completion. This role requires strong communication skills excellent organizational abilities and a genuine commitment to delivering a top-tier customer experience.

Key Responsibilities

• Act as the primary point of contact for incoming calls emails and messages from clients.
• Manage scheduling of estimates appointments and follow-up communications.
• Enter update and maintain client information in the CRM system.
• Provide timely updates to clients on project status changes or delays.
• Support the sales and operations teams by preparing quotes proposals and customer documentation.
• Handle customer concerns or escalations professionally and ensure resolution in line with Brightline s standards.
• Assist with coordinating between painters project managers and clients to ensure clear communication.
• Maintain accurate reporting of customer interactions job progress and outcomes.

Qualifications & Skills

• Proven experience in customer service administrative or client support roles (construction home improvement or painting industry a plus).
• Strong verbal and written communication skills.
• Proficiency with CRM systems scheduling tools and Microsoft/Google Office Suite.
• Highly organized with the ability to manage multiple tasks simultaneously.
• Problem-solving mindset with a customer-first approach.
• Comfortable working remotely with accountability to deliver on tasks and deadlines.
  

Preferred Profile

• Prior experience in supporting service-based businesses (painting contracting trades or similar).
• Ability to balance empathy with professionalism when handling client concerns.
• A proactive and detail-oriented individual who thrives in a fast-paced environment.
• Passionate about providing a seamless and memorable client experience.