Desktop Support Technician
Desktop Support Technician
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Job Description
Job Title:
Desktop Support Technician (Onsite)
Location:
Trenton NJ
Duration:
9 months
Pay Rate:
$30/hr on C2C / 1099 all inclusive (OR) $25/hr on W2
Interview Process:
In Person Only
Job Description
The Desktop Support Technician supports in-house teams and responds in person to helpdesk tickets. Responds to help desk tickets. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems file servers email servers computer conferencing systems application servers and administrative systems. Builds and configure new user workstation equipment set (PC desktop image phone peripherals software user accounts). Troubleshoots basic network software and printing problems.
PREFERRED QUALIFICATIONS: Experience with various technologies and roles including PC/laptop break/fix HW/SW installation and configuration.
PLEASE INCLUDE JOB DETAILS TASKS AND RESPONSIBILITIES SPECIFIC TO THIS REQUISITION***
This position will be responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries resolving computer network application and Internet connection issues via phone e-mail and remote connection or in person and walk user through problem-solving process. Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource. The position will also be responsible for imaging computers encrypting hard drives and deploying new/re-imaged computers.
This position is not purely phone support and will be 100% on site at the address listed.
Project will not extend beyond the current dates based on due to the end of federal grant funding.
Top Skills & Years of Experience
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support
Required
5
Years
Professional work experience supporting and trouble shooting PCs running Windows 10 and 11
Required
5
Years
Professional work experience troubleshooting Dell pc hardware issues.
Required
5
Years
Professional work experience supporting trouble shooting PC peripheral devices
Required
5
Years
Professional work experience with the most recent version of the Microsoft Office Suite
Required
5
Years
Professional work experience imaging computers and physically setting up computers/monitors such as SCCM
Required
5
Years
Professional work experience using remote assistance tools such as Quick Assist or GoToAssist
Required
5
Years
Professional work experience using and supporting Office365 (Teams Email OneDrive SharePoint)
Required
5
Years
Possesses user friendly customer service skills
Required
5
Years
Experience with Absolute Computrace
Nice to have
5
Years
Experience with hard drive encryption tools such as Bitlocker
Nice to have
5
Years
Recruiter Details:
Name :
Contact : Two eight one-Seven six nine-One two six four
About US:
GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality timeliness and budgetary considerations we consistently strive to exceed client expectations building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development covering information security software development consulting and IT audits. We excel in managing critical time-sensitive projects for Fortune 500 clients nationwide ensuring their success is always at the forefront of our mission.
Employment Type
Full-time
