Desktop Engineer
Desktop Engineer
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Job Description
Job Title:
Desktop Engineer (Nights)
Location:
Newark NJ
Duration:
6 Months
Pay Rate:
$60/hr on C2C / 1099 all inclusive (OR) $55/hr on W2
Interview Process:
iLinc Web Cam Interview Only
Note:
This Desktop Engineer role is initially onsite for one month and will be 100% remote after that
We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone email and via remote access tools
Job Description
We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone email and via remote access tools.
This is a fully remote role providing level 1 & 2 support for users troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.
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Troubleshoot Desktop LAN server wi-fi and connectivity issues.
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Utilize ticketing system to track email submissions and managing phone support efforts.
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Manage Windows Active Directory and Exchange.
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Work closely with other IT employees on system maintenance and configuration projects.
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Work closely with other employees on interdepartmental projects.
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Maintain accurate asset management records.
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Work with vendors and manufacturers on repair and maintenance of IT equipment.
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Requirements
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College degree and/or 4-6 years experience providing end user support
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Ability to help employees solve hardware and software problems and fulfill requests.
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Experience with Windows Active Directory& Office 365.
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Experience troubleshooting network issues in large office /Enterprise setups.
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Experience supporting and troubleshooting printer systems.
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Familiarity with DHCP DNS LAN WAN and other common networking concepts.
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Strong customer service and communication skills.
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Experience taking user calls utilizing an IVR system preferably Avaya.
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Must be able to cover one weekend shift and holidays that land on your coverage days.
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Basic understanding of ITIL foundation processes i.e. Incident Request Change. Major Incident management experience i.e. opening outage bridges & escalations is a plus.
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MDM experience specifically Airwatch is a plus.
Top Skills & Years of Experience
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Familiarity with DHCP DNS LAN WAN and other common networking concepts.
Required
5
Years
xperience taking user calls utilizing an IVR system preferably Avaya.
Required
5
Years
Basic understanding of ITIL foundation processes i.e. Incident Request Change. Major Incident management experience i.e. opening outage bridges.
Required
5
Years
Recruiter Details:
Name :
Contact : Eight three two-Nine nine zero-Two four two seven
About US:
GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality timeliness and budgetary considerations we consistently strive to exceed client expectations building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development covering information security software development consulting and IT audits. We excel in managing critical time-sensitive projects for Fortune 500 clients nationwide ensuring their success is always at the forefront of our mission.
Employment Type
Full-time
