Job Description:
Daily Tasks Performed:
- Site support for Marysville OH campus
- Day to day support of regional network 80 locations
- Data center data hall floor support
- Log file review general network health analysis
- Analyze and monitor the performance of the network using monitoring tools (PRTG Thousand Eyes Netbrain IPAM Net Flow Ping Plotter MIB OID)
- Respond to network outages and work with vendors to ensure smooth operation and troubleshooting
- Troubleshooting issue resolution of LAN/WAN environment both prime shifts and after hours on-call support
- Incident Problem Configuration and Change management
- Project work such as design ordering equipment configuring new equipment lease replacements
What will this person be working on
- Responsible for monitoring networking systems network devices and custom-built tools to meet 100% SLA uptime standards.
- Providing customer support testing network connections equipment installation and tune-up and remote hands assistance.
- Responsible for handling second level troubleshooting issues upgrading operating systems and planning layout for configuration systems.
- Schedule and perform maintenance and system upgrades of network infrastructure.
- Responsible for assisting Network Engineering in areas of design and configuration of switches and routers.
Position Success Criteria (Desired) - WANTS
- Experience with Cisco ACI Cisco ISE Palo Alto firewalls wireless 802.11 environments Security (IPS/IDSNAC) and F5 load balancers
- This is a challenging environment and requires at least 5 years of experience supporting mid to large company networks
- Must live within a one hour drive from the Marysville campus.
- Ability to coordinate multiple vendors to support work required at remote sites
- Work history of supporting data center floor operations
- Operational understand of SD-WAN technology and solutions
- Excellent customer support and communications skills