Support Manager

Support Manager| Fully Remote (UK)

Ready to build something you can truly own?

We re working with a high-growth technology business in the fuel & energy sector that s scaling fast and they re looking for a Support Manager to take their customer support function to the next level.

This isn t about keeping the lights on. It s about building a support organisation that scales, inspires, and delivers a world-class experience to customers who rely on this technology every single day.

What you ll be doing:

• Setting the vision and strategy for a growing support function
• Leading and developing a high-performing, fully remote team
• Driving improvements in speed, quality, and customer satisfaction
• Championing new tools, processes, and smarter ways of working
• Acting as the customer voice across the business, influencing change

What we re looking for:

• A proven support leader with experience scaling teams in fast-moving environments
• Someone equally comfortable setting strategy and rolling up their sleeves
• Data-driven and commercially minded, with a focus on measurable outcomes
• A natural coach who brings out the best in people
• Above all, someone who is passionate about delivering an exceptional customer experience
• Someone who has experience and is comfortable conducting 2nd line support duties when needed
• Someone who is experienced with SQL

Why this role?
You ll join a company that s scaling quickly, has strong investment, and is already making a huge impact in its space. This is your chance to shape a function, own the strategy, and make a real difference without being held back by legacy processes or endless red tape.