Onsite IT Field Engineer
Onsite IT Field Engineer
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Job Description
Company Overview
EIL Global IT Solutions and Services Pvt Ltd is a leading IT service provider with a focus on supporting the digital transformation of enterprises. Headquartered in Adelaide Australia EIL Global offers professional and managed services across IT infrastructure AIOPS AI-based workforce automation and blockchain solutions with a presence in Asia Pacific and EMEA.
Job Overview
We are seeking a Junior Onsite IT Field Engineer to join our team on a contract basis. This role is based in Bengaluru Chennai or Hyderabad and requires a minimum of 1 year of experience in IT field engineering. The successful candidate will work on providing onsite technical support and troubleshooting for specified IT systems.
Freshers also can Apply!
Training will be provided!
Job Details
The role includes IT hardware support for laptop replacement. Candidates should have a bike with a valid a typical day you will be assigned 5-6 tickets. You will collect the device from the warehouse visit each site to replace faulty parts and complete the assigned tasks.
Qualifications and Skills
- Bachelors degree in computer science IT or a related field is preferred for this junior position.
- A minimum of 1 year of experience in IT field engineering or a similar technical support role.
- Proficiency in hardware troubleshooting is mandatory to effectively resolve technical issues onsite.
- Hands-on experience with ticketing systems is mandatory to efficiently manage and document support requests.
- Strong understanding of computer networks including LAN WAN and wireless networks is essential.
- Ability to diagnose and solve hardware and software issues on various platforms.
- Proven experience in working with servers desktops and networking equipment.
- Excellent communication skills to interact with clients and internal teams effectively and professionally.
Roles and Responsibilities
- Provide onsite technical support to clients ensuring all hardware and software issues are addressed promptly and effectively.
- Manage and resolve technical incidents and service requests using the ticketing system to maintain service quality.
- Install configure and maintain computer systems servers and networking equipment as per client requirements.
- Collaborate with internal teams to ensure seamless delivery of IT services and support to clients.
- Conduct regular maintenance checks and updates on IT systems to ensure optimal operation and security.
- Document and report all technical activities challenges and resolutions for future reference and continuous improvement.
- Assist in the implementation of new IT solutions and services as part of the clients digital transformation journey.
- Stay updated with the latest technology trends and best practices to provide the best support and solutions to our clients.
Required Experience:
Junior IC
Employment Type
Contract
