About Onepoint
Onepoint is a key architect behind the major transformations of businesses and public sector organizations.
We support our clients from strategy through to technological implementationalways aiming to think beyond the obvious. We are committed to principles of Economic Social Environmental and Technological Responsibility (RESET) with the goal of creating new ways of working new business models and smart forward-thinking environments.
Over the past 20 years weve grown into a leading player in digital transformation with more than 3500 employees across Europe Tunisia North America and the Asia-Pacific region.
What We Look For
COURAGE AUTHENTICITY OPENNESS COMMITMENT ELEGANCE
These are the values that unite our people at Onepoint.
We work with passionate individuals who are eager to share their expertise within open collaborative teams. They show initiative challenge themselves and grow through continuous learning.
At the heart of Onepoint are genuine human connections and a deep respect for our environment. We strive for excellence and believe in bringing our best to every client.
Job Description
You will be part of a department which is responsible for providing services and support for the groups IT infrastructure the Americas region including the United States Canada and Central and South America it provides the services and support necessary for our business and the groups lines of business with the technology infrastructure essential to support their respective activities.
Responsibilities
- Lead or participate in various technical projects involving local and global application infrastructure governance and customer teams. Among the projects you will contribute to are: implementing DNA on campus and deploying ACI in primary data centers.
- Provide Level 2/3 operational support.
- Ensuring monitoring during business hours;
- Communicating daily morning monitoring reports;
- Improving operational processes and documentation;
- Participating in on-call duties outside of business hours;
- Managing incidents: detection and communication during business hours management of Level 2/3 incidents and problems;
- Manage requests: prioritize daily requests and their execution;
- Manage changes: deliver changes outside of business hours including weekends peer review of change configurations with Level 3;
- Contribute to the network automation initiative.
Qualifications
- 5 years of practical experience in data network operations and/or network security;
- Good working knowledge of: Cisco Catalyst 9k/6k/4k/3k Nexus 9k/7k/5k/3k/2k2 STP HSRP VDC VPC VLAN LACP OTV ISR/ASR routing platforms OSPF/BGP/MPLS Multicast DWDM telecoms technology;
- Solid knowledge of ITIL and IT infrastructure management best practices;
- Willingness to participate in on-call duties including nights and weekends as required by the team (approximately once a month)
Additional skills
- Good knowledge of Cisco ACI or willingness to learn;
- Unix system management and scripting skills: Python & Ansible GITHUB;
- Knowledge of network tools: Shinken/Nagios;
- Network probe: Corvil;
- Matrix switches: Gigamon Arista;
- Fortinet Checkpoint and Cisco ASA firewalls;
- NAC
- WiFi
Qualifications
- University degree in computer science DEC or equivalent technical certifications;
- Asset: Cisco CCNP/CCIE certification
Excellent communication skills in French and English. The ability to communicate in English both orally and in writing is required as the person in this position will regularly collaborate with colleagues and clients located outside Quebec.
Only candidates legally authorized to work for any employer in Canada will be considered.
Why Join Onepoint
- A minimum of 3 weeks vacation starting in your first year
- Comprehensive group insurance plan with generous employer contributions
- Employer contributions to a group RRSP
- Flexible work arrangements: hybrid remote or in-office
- A welcoming modern office space with fresh fruit coffee beverages occasional team lunches and more
- Annual tech equipment allowance
- Flexible schedules and a balanced work environment
- Career growth opportunities including training certifications online or in-person learning and access to the Onepoint Academy
- A global network of experts who love sharing knowledge
- A people-centred culture focused on individual growth and a strong sense of belonging
Required Experience:
Unclear Seniority