IT Specialist - Senior

Under the supervision of the Manager Infrastructure and Security supports and maintains District End-User Technology device management infrastructure; provides operational support for services that license software enable printing or provide other end-user functionality to District End-User Technology; provides advice and guidance to faculty and departments in technology selection decisions; provides training to staff; assists in the maintenance of user accounts; performs a variety of skilled and technical duties related to the installation configuration maintenance and repair of District End-User Technology; provides technical support.

District End-Users Technology is herein defined as any up-to-the-wall District purchased technology software or hardware that integrates with networks servers systems or applications AND which employees use to perform their work functions or students use to complete educational objectives.

This position is assigned to the Visalia Campus Full-Time 12-month position.

Monday Friday 7:45 a.m. 4:45 p.m.

Initial placement is at $90563.

College of the Sequoias Community College District serves a diverse community of learners and is a designated Hispanic Serving Institution. COS provides a wide range of opportunities in transfer general education career and technical programs for our students. We are dedicated to recruiting employees who are committed to helping a diverse population of students achieve their educational goals. We seek candidates who exhibit an understanding and commitment to the community college mission and who have a passion for student success.

Job duties of the IT Specialist - Senior include:

• Provides leadership within the department and coordinates projects and other assignments requiring a high level of responsibility and independence.
• Provides training maintains documentation and develops deployment procedures to support employees and affiliates in support of the position objectives.
• Works in a team environment with other members of the Technology Services staff to maintain the districts technology infrastructure and support users in workspaces and classrooms.
• Consults with various departments to determine current and future technical needs; works with faculty and staff on evaluating and acquiring District End-User Technology.
• Participates in the planning administration and maintenance of technical functions and matters related to District End-User Technology.
• Performs user help desk functions operations record-keeping documentation and communication to log and track resolution of issues problems and requests.
• Under the direction and support of the Systems Administrator assists in the maintenance of user accounts on District networks and systems.
• Under the direction and support of the Systems Administrator support and maintain services that include but are not limited to District End-User Technology device management platforms print services licensing servers system monitoring tools and campus alert tools.
• Support recommend and maintain technology orchestration tools device management platforms and other District End-User Technology management platforms.
• Develop and maintain configurations policies scripts and settings to orchestrate application deployment device compliance customizations security features and device and user enrollment.
• Utilize automation tools to create mechanisms and workflows for tasks such as device enrollment application deployment policy enforcement and reporting.
• Monitor systems and management platform performance; generate reports on compliance device health and security status.
• Under the direction and support of the IT Cyber Security Administrator implement and enforce security policies and compliance rules for all devices and users.
• Diagnose and resolve issues related to District End-User Technology management tools automation orchestration and related technologies while collaborating with other department staff as needed.
• Tests software performance and conformance to District policies prior to releasing new applications for District End-User Technology use.
• Provides end-user guidance for district applications and services that have been designed approved and are documented for use on personal devices.
• Maintains a current and accurate inventory of technology related fixed assets.
• Participates in District assigned trainings that support the objectives of the position.
• Performs related duties as assigned

Minimum Qualifications(Education & Experience):

Any combination of education experience equivalent to:

• Associate degree in computer science or related technical field AND
• Six years of experience in District end-user technology device support with two years of experience in District end-user technology device management platforms.

Desired Qualifications:

• Experience with advanced application deployment methodologies.
• Experience with common operating system scripting languages.

Licenses and Other Requirements:

• Valid Californias drivers license
• An incumbent must be insurable at the standard rate by the employers insurance carrier at all times while employed in this classification by the College of the Sequoias Community College District.

Knowledge and Abilities

Knowledge of:

• A wide variety of technology software peripherals and methods related to District End-User Technology.
• Principles of training basic instruction and reinforcement techniques for providing direction in the use of District End-User Technology.
• Principles of District End-User Technology security methods concepts and practices.
• Principles of District End-User Technology management at scale including automation orchestration device enrollment device policy management application management and conditional access.
• Commonly used and industry standard District End-User Technology management platforms that include but are not limited to Intune Jamf and Google Apps for Enterprise.
• Commonly used and industry standard end-user desktop environments and operating systems
• Commonly used and industry standard end-user software applications that include but are not limited to Microsoft Office Microsoft Outlook common web browsers and Acrobat Reader.
• Principles and methods of deploying commercial software at scale. This includes but is not limited to scripted and silent software deployment obtaining software documentation to utilize advance deployment methodologies licensing services and other device management tools.
• Issue tracking documentation and project management software services and methods.
• Information systems technology and terms including recent developments in networking and computer technology.
• Oral and written communication skills.

Ability to:

• Plan schedule and perform simple and complex user support activities in an organized manner.
• Use computers and computer technology in daily duties.
• Use initiative and problem-solving skills in carrying out responsibilities.
• Maintain current knowledge of technical advances in all areas of responsibility.
• Read and interpret technical manuals instructions and online resources.
• Keep detailed precise records and handle correspondence effectively.
• Work and communicate effectively and cooperatively with students faculty and staff.
• Work independently while meeting schedules and timelines.
• Operate office equipment computer or related peripherals.
• Adhere to department established methods of communication.
• Adhere to department established methods of documentation.
• Evaluate organizational processes and procedures to provide technical guidance.
• Establish and maintain cooperative and effective working relationships with others.
• Demonstrate sensitivity to and understanding of the diverse academic socio-economic cultural disability and ethnic backgrounds of staff and students.

Working Conditions:

Environment

• May include evenings and weekends.
• May include travel to other District locations.
• Indoor/Office and outdoor environments.
• Driving a vehicle to conduct work.

Physical Abilities

• Ability to work at a desk conference table or in meetings of various configurations.
• Ability to stand for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to see for purposes of reading printed matter.
• Ability to hear and understand speech at normal levels.
• Ability to communicate so others will be able to clearly understand a normal conversation.
• Ability to move equipment weighing 40 pounds.
• Ability to reach in all directions.

To be considered applicants must submitALL of the following required material before or by the filing deadline:

• An online job application.
• Letter of interest which addresses how the applicants experience and/or education enables him/her to be able to perform the job duties.
• Resume
• Unofficial copies of transcripts of all college/university work. Official transcripts required upon employment. Note: Applicants who have completed college or university course work at an institution outside of the United States that is not a post-secondary institution accredited by an accreditation agency recognized by either the US Department of Education or the Council on Higher Education Accreditation (CHEA) must obtain a complete evaluation of foreign transcripts degrees and other relevant documents by either NACES or AICE.

Recruitment Analyst:Nancy Yanes or

The Sequoias Community College District is an equal employment opportunity employer committed to prohibiting unlawful discrimination harassment including sexual harassment intimidation and bullying based on actual or perceived race or ethnicity color creed national origin religion sex or gender gender identity gender expression sexual orientation physical and/or mental disability age medical condition genetic condition pregnancy reproductive health decision making marital status military or veteran status or ancestry.

College of the Sequoias does not sponsor H-1B Visas