At Amazon were looking for a results-driven Program Manager to lead our medical annotation operations. You will work closely with a of large medical professionals driving operational excellence through data-driven decision making and continuous process improvement.
Key job responsibilities
Operations Management
- Manage daily work allocation and scheduling for medical annotators at scale
- Monitor real-time annotation queues and redistribute workload to prevent bottlenecks
- Create predictive analytics for capacity planning
- Ensure compliance with operational policies and procedures
Productivity Management
- Develop scalable frameworks to track audit and report productivity of each individual annotators-based volumes and quality of annotations
- Implement productivity improvement initiatives
- Coordinate with medical quality manager on complex cases
Reporting
- Generate daily weekly and monthly quality reports and performance analytics
- Develop comprehensive BI dashboards for reporting to AHS and One Medical leaders
- 3 years of program or project management experience
- 3 years of working cross functionally with tech and non-tech teams experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelors degree
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
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