Customer Service Representative

Traverse City, MI - USA

Hourly Salary: $ 18 - 20

Posted on: 16 days ago

Vacancies: 1 Vacancy

Job Summary

About Specialty Program Group:

Specialty Program Group (SPG) is the wholesale & MGA division of HUB International. SPG acts in a holding company capacity acquiring best in class underwriting businesses to operate independently under discrete brands (portfolio companies).

About Global Marine:

We are dedicated to providing insurance coverage to the boating community focusing onyacht boat and marine insurance. Global Marine began offering boat insurance in 1989 and is now one of North Americas leading marine insurance agencies. Headquartered in Traverse City Michigan our clients appreciate our depth of experience special relationships with carriers and enthusiasm for boating.

About the Role: Recreational Marine Customer Service Representative

The Recreational Marine Customer Service Representative oversees the servicing of policies for Global Marine Insurance clients.

Responsibilities:

Managing Inbound Calls

Receive inbound calls including transferred calls from current clients/brokers
Place outbound follow-up calls for various reasons or documents
Answer questions about the product details the company and issues with account for the clients/brokers.
Assist clients/brokers with any technical issues experienced with website and escalate any issues to management appropriately.
Perform account maintenance activities
Meet Quality Assurance Requirements and other key performance metrics.

Endorsements/Renewals

Request and process all endorsements diary information follow up if necessary answer questions/concerns.
Process renewals/new business

Payments:

Upon notification from Accounting that an account is past due contact the insured via email for payment.

Other Administrative Tasks Include but not limited to:

Perform other job duties as they may be assigned including but not limited to processing renewals scanning data into Navigator answering client questions regarding coverage answering phones in the service queue etc.

Requirements:

The formal education and experience for a Customer Service Representative can vary. However the following are commonly required for this position:

Demonstrated strong decision-making ability
Excellent communication skills both verbal and written
Strong phone etiquette
Strong work ethic and self-starter able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Flexibility with daily tasks
Fast and accurate typing skills
Goal oriented
Ability to learn and navigate new software quickly
Strong ability to organize and prioritize
Excellent listening skills and the ability to ask probing questions understand concern and overcome objections
Must possess a professional and friendly attitude and be able to quickly develop a rapport with clients/brokers over the phone
3 years customer experience
P & C License required for this position

Compensation:

Disclosure required under applicable law in California Colorado Illinois Maryland Minnesota New York New Jersey and Washington states: The expected salary range for this position is $18-$20/hour and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paid-time-off benefits such as vacation sick and personal days and eligible bonuses equity and commissions for some positions.

#LI-remote

#SPG

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

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Required Experience:

Unclear Seniority

About Specialty Program Group:Specialty Program Group (SPG) is the wholesale & MGA division of HUB International. SPG acts in a holding company capacity acquiring best in class underwriting businesses to operate independently under discrete brands (portfolio companies).About Global Marine:We are ded...