Senior Delivery Consultant Connect and Lex, Amazon Connect Center of Excellence

Application deadline: Oct 30 2025

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role youll work closely with customers to design implement and manage AWS solutions that meet their technical requirements and business objectives. Youll be a key player in driving customer success through their cloud journey providing technical expertise and best practices throughout the project lifecycle.

Possessing a deep understanding of AWS products and services as a Delivery Consultant you will be proficient in architecting complex scalable and secure solutions tailored to meet the specific needs of each customer. Youll work closely with stakeholders to gather requirements assess current infrastructure and propose effective migration strategies to AWS. As trusted advisors to our customers providing guidance on industry trends emerging technologies and innovative solutions you will be responsible for leading the implementation process ensuring adherence to best practices optimizing performance and managing risks throughout the project.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices which cover a variety of solutions technologies and industries.

Key job responsibilities
As an experienced technology professional you will be responsible for:

- Designing and implementing complex scalable and secure AWS solutions tailored to customer needs
- Providing technical guidance and troubleshooting support throughout project delivery
- Collaborating with stakeholders to gather requirements and propose effective migration strategies
- Acting as a trusted advisor to customers on industry trends and emerging technologies
- Sharing knowledge within the organization through mentoring training and creating reusable artifacts

About the team
ABOUT AWS:

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

AWS Global Services
AWS Global Services includes experts from across AWS who help our customers design build operate and secure their cloud environments. Customers innovate with AWS Professional Services upskill with AWS Training and Certification optimize with AWS Support and Managed Services and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners AWS Sovereign Cloud AWS International Product and the Generative AI Innovation Center. Youll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

- 5 years of experience in cloud architecture and implementation
- Bachelors degree in Computer Science Engineering related field or equivalent experience
- 5 years of experience as a contact center technology architect enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications such as Amazon Connect Avaya Cisco Genesys NICE InContact Salesforce etc.
- 3 years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g. Rasa Dialogflow Lex or Azure Bot Service) at enterprise scale in a contact center environment
- 3 years hands-on coding experience with REST APIs and web services including successful integration of 3 contact center platforms (e.g. Genesys Amazon Connect Five9)

- AWS experience preferred with proficiency in a wide range of AWS services (e.g. EC2 S3 RDS Lambda IAM VPC CloudFormation)
- AWS Professional level certifications (e.g. Solutions Architect Professional DevOps Engineer Professional) preferred
- Experience with automation and scripting (e.g. Terraform Python)
- Knowledge of security and compliance standards (e.g. HIPAA GDPR)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
- Knowledge of Amazon Connect or Amazon Lex capabilities benefits and required deployment skills
- Experience incorporating generative AI into the contact center (voice or chat bots agent assist or next best action) to answer questions or drive self-service experiences including architecture design model selection and integration prompt engineering and data preparation.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base pay range for this position is listed below. Hourly pay ranges include the base pay rate plus the highest available shift differential which applies depending on the shift you select.

Colorado $153600 - $207800 annually / hourly
National $138200 - $239000 annually / hourly

For salaried roles your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at hourly roles as a total compensation company you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment Amazon offers EAP Mental Health Support Medical Advice Line 401(k) matching. Learn more about our benefits at Experience:

Senior IC