Expert Business Analyst (m/f/d)

Ingolstadt - Germany

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Your Tasks

Development of business cases for customer care and experience initiatives
Creation of financial models ROI calculations and cost-benefit analyses
Analysis of customer care processes and identification of improvement opportunities
Definition of KPIs and success metrics for initiatives
Preparation of reports and presentations for decision-making
Support during project execution and validation of business case assumptions
Measurement of project outcomes and derivation of recommendations

Your Profile

Several years of experience in Business Analysis Consulting or Customer Care/Experience
Strong expertise in business case development and financial analysis
Knowledge of customer care processes KPIs and best practices
Experience with data analysis and visualization tools (Excel Power BI Tableau)
Excellent communication and presentation skills
Structured and analytical way of working with a customer-focused mindset

About Us

Our Global CXI&Care team is responsible for designing and delivering outstanding customer journeys across all touchpoints. We focus on driving service excellence innovation and digital transformation to ensure seamless interactions.

Additional Benefits

Job Infos

Location:Ingolstadt

MediaMarktSaturn Retail Group

Department:HQ - Customer Experience & Customer Care

Entrylevel:Professional Level

Type of Employement:Full Time

Working Hours:375

Persona:Job Requisition HQ Employee

Recruiter:Lea Ellerich

Recruiter:Lea Theresa Ellerich

Required Experience:

Your Tasks Development of business cases for customer care and experience initiativesCreation of financial models ROI calculations and cost-benefit analysesAnalysis of customer care processes and identification of improvement opportunitiesDefinition of KPIs and success metrics for initiativesPrepara...